Service Desk Engineer 160 - 190 Per day (Inside IR35) 3 month initial contract Cambridge based, Fully Onsite

As a Service Desk Engineer, you will be responsible for the effective delivery of a customer-focused, professional IT support service and expected to work effectively as part of a small IT team.

Duties:

First point of contact for IT issues requiring support for both colleagues and visitors. Aiding at both tier 1 and 2.
Advise users on good practice and share relevant knowledge.
Deploy and maintain Operating Systems and Applications on computers.
Maintain accurate asset inventory and control of corporate hardware within our ITSM system.
Support Desk moves, changes, provision & induct new starters.

Person Specification:

Technical knowledge of computer hardware, operating systems and infrastructure, networking basics, software, and applications. Experience and ability to solve issue above tier 1.
Proficiency with ITSM tools (Ideally Fresh Service) and ticketing systems for tracking and managing user support requests. You will have at least 3 years of experience operating ITSM tools.
Experience Imaging desktop computers and laptops and controlling assets and stock.
Proficient in the operation and support of the Microsoft Office Suite and related applications to a level detailed enough to provide basic training and support to users.
An ideal candidate would have previous experience working within a tech or scientific, multi-site organisation.

If you are interested, apply here now!

SoCode Limited

Latest Jobs

Service Desk Engineer