Here are the details for a Help Desk Support Specialist I thought you might like. Again, my name is Corey White and I work at an IT staffing firm called Verigent. Please reply with a current resume if you are interested in moving forward. I will then call to briefly discuss further before submitting your resume to the hiring manager at this client, and will have feedback within 24 hours. The job description and details are below. Client: Yakshna Solutions
Job Title: Help Desk Support Specialist
Job Location: Honolulu, HI
Pay Rate: $26.00 per hour. Then $52,000/year conversion Start Date: As soon as selected and prepared to start, can accommodate 2 week notice Work Location: Honolulu, Hi Job Description and Requirements:
• Must have 1+ years' experience in helpdesk support.
• Experience working on a helpdesk team.
• Provide help desk support and shall receive, analyze, troubleshoot, and resolve all incidents across multiple Enterprise Services and application teams.
• Responsible for ensuring the timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution and follow-up steps.
• Requires experience and understanding of MIS environment.
• Able to resolve less complex problems immediately, while more complex problems are assigned to second level support or supervisor.
• Typically involves use of problem management database and help desk system.
• Provide the status of open issue tickets as requested by customers.
• Verify with the customer that the resolution was effective prior to closing the ticket.
• May provide guidance/training for less experienced personnel. Certification:
• IAT Level I certification required (CompTIA Security+, Network +, A+) Clearance:
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Verigent, LLC

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