Our client is seeking a Senior Customer Service Agent to join their dynamic team. This role offers the opportunity to work in a supportive and collaborative environment, where your skills and experience will be highly valued.
Senior Customer Service Agent
Salary: Competitive and based on experience
Location: Glasgow
You will have the chance to make a real difference in the lives of customers by providing exceptional service and support. With flexible working opportunities, this role provides an excellent balance between professional growth and personal life.
- Opportunity to work in a supportive and collaborative environment
- Chance to make a real difference in the lives of customers
- Flexible working opportunities
What you'll do:
As a Senior Customer Service Agent, you will play a crucial role in supporting, engaging, and exceeding customer expectations through both inbound and outbound interactions. Your key focus will be to add value to the customer experience through each interaction, enhancing their lifestyle by pro-actively engaging in meaningful conversations. In addition to supporting our customers, you will provide daily support to the Customer Success Manager and deputise in their absence. You will also assist with the management and development of team members, ensuring continued delivery of first-class customer service.
- Support the Customer Success Manager with various day-to-day tasks and responsibilities
- Take ownership of the daily organisation of workloads within the team
- Provide critical coaching to team members and give regular feedback
- Handle customer enquiries via a range of communication methods
- Champion customer satisfaction initiatives within the team
- Analyse customer satisfaction scores and take action to rectify areas of concern
What you bring:
As a Senior Customer Service Agent, you bring strong leadership skills, a significant focus on delivering first-class customer experiences, and excellent organisational abilities. Your strong listening and rapport-building skills enable you to effectively handle customer enquiries via various communication methods. Your resilience allows you to accept criticism and perform well under pressure. Your strong customer focus ensures that you always put the needs of our customers first.
- Strong leadership and people skills
- Significant focus on delivery of a first-class customer experience
- Highly organised with the ability to prioritise and deliver workloads
- Strong listening and rapport skills
- Strong customer focus and communication skills
- Ability to accept criticism and work well under pressure
What sets this company apart:
Our client is renowned for its commitment to providing exceptional service to its customers. They pride themselves on creating an inclusive work environment where every employee is valued for their unique contributions. They offer flexible working opportunities, allowing their employees to maintain a healthy work-life balance. They are committed to continuous learning and development, offering numerous training opportunities for their staff.
What's next:
If you're ready for an exciting new challenge where you can make a real difference, apply today!
Apply Today by clicking on the link!
We are committed to offering an inclusive recruitment experience. If you require accommodations because of disability or health condition, please email: gscemeaedi @ robertwalters.com. This position is being sourced through our Outsourcing service line.
