Colleague Experience UX Researcher

Adecco • TRAFFIC • Hertfordshire, Not Specified, United Kingdom • £500 - £650 / day • 1w ago

Location: Welwyn Garden City 3 days onsite (non negotiable)
Contract Length: 6 months initially
Daily Rate: 500 - 650 (inside IR35 via umbrella)

Are you a passionate and experienced UX Researcher looking to make a real impact in a dynamic organisation? We are seeking a Colleague Experience UX Researcher to join our team for a contract. This role focuses on enhancing the experience of our 250,000+ store colleagues and driving significant improvements in their day-to-day interactions.

What We're Looking For:

As the lead researcher, you will take ownership of foundational store colleague research. Your key responsibilities will include:

1. Consolidation of Existing Research: Review and synthesise current insights on user groups, roles, and profiles of our store colleagues.

2. Development of Research Packs: Create compelling research artefacts, including personas, "days in the life," empathy maps, and more. These will serve as essential resources for technology product, design teams, and business stakeholders.

3. Creation of Process Maps: Research and document existing colleague journeys to clarify and enhance their experiences.

End Goals:

Foster a deeper understanding of our colleagues among all stakeholders by producing engaging research artefacts.
Generate impactful hypotheses and insights from your research that drive both colleague experience improvements and business value.
Collaborate closely with the Head of Design and your team to identify new opportunities and influence product roadmaps and strategic decisions.

Key Stakeholders:

You will work alongside various teams, including the Head of Design, colleague experience leads and managers, product directors, and business stakeholders in store operations and people teams.

Why Join Us?

Hybrid Working: Enjoy the flexibility of hybrid work arrangements that promote a healthy work-life balance.
Convenient Location: Our office is a short 19-minute walk from Welwyn Garden City train station, making your commute easy and convenient.
Collaborative Environment: Work in a supportive atmosphere that values your insights and contributions, allowing you to thrive in your role.

This is an exciting opportunity to play a vital role in shaping the colleague experience within our organisation. If you have a strong background in UX research and a passion for improving user experiences, we want to hear from you!

How to Apply:

If you're ready to take on this challenge and contribute to a meaningful project, please submit your CV and a brief cover letter outlining your relevant experience. We look forward to seeing how you can help us enhance the colleague experience!

Note: This position is temporary, and the daily rate ranges from 500 to 650 (inside IR35 via umbrella), depending on experience.

Join us in creating impactful experiences for our colleagues and driving positive change within our organisation!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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