2nd Line Wintel Support Engineer - DV Cleared

Undisclosed Company • Basingstoke, England, GB • 1d ago

2nd Line Wintel Support Engineer - Must have a valid DV Clearance

Join a team where your ideas, technical skills and collaboration will help shape the future of IT support. We're looking for a skilled 2nd Line Wintel Support Engineer who thrives in fast-paced environments and enjoys supporting high-profile users across critical infrastructure.

You'll be part of a dedicated team providing 2nd and 3rd line support across a broad Windows estate, with opportunities to grow your technical skills while contributing to a service that really makes a difference.

Key responsibilities:

Provide 2nd Line support within a team of experienced infrastructure engineers
Respond to incidents and service requests using ITSM toolsets
Monitor and manage infrastructure using Event Management tooling (SolarWinds and SCOM)
Escalate issues as needed while maintaining communication with stakeholders
Support high-profile users, ensuring professionalism and efficiency at every touchpoint
Collaborate closely with colleagues to troubleshoot and resolve technical issues
Contribute to the maintenance and enhancement of Windows-based systems and environments

Essential skills and experience:

Hands-on experience using ITSM tooling in a live service environment
Strong working knowledge of Event Management tools including SolarWinds and SCOM
Proficient with MECM and SCCM for patching, deployment and system monitoring
Excellent communication skills, both written and verbal
Strong troubleshooting abilities and a methodical approach to problem solving
Comfortable working under pressure and managing competing priorities
Shifts are 7am - 3pm or 11am - 7pm

This is a great opportunity to join a supportive and collaborative team, working on meaningful systems that support national-level services. If you're ready to take your infrastructure support career to the next level, we'd love to hear from you.

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