Deskside Support Engineer

Global Technology Solutions Ltd • ATS • Oxfordshire, Witney, United Kingdom • £160 / day • 4d ago

Job Title: Level 1 Deskside Support Engineer
Location: Witney, Oxfordshire
Rate: £160 per day
Contract Length: 2 months (potential for extension)
Start Date: ASAP

Overview:

We're looking for a capable and reliable Level 1 Deskside Support Engineer to provide corporate IT support at a busy site in Witney. This role is to backfill a mid-term sickness absence, and while initially for 2 months, there is potential for extension depending on circumstances.

Key Responsibilities:

Provide deskside IT support for hardware, software, and peripheral issues
Support users with standard corporate technologies, including Windows OS and Microsoft Office
Troubleshoot and resolve technical issues in a timely, professional manner
Maintain accurate records of issues and resolutions
Escalate more complex problems to 2nd/3rd line support teams as needed
Ensure excellent customer service to end users onsite

Requirements:

Proven experience in a Level 1 corporate deskside support role
Strong troubleshooting and problem-solving skills
Good understanding of Windows desktop environments
Clear communication and customer service skills
Ability to work independently and manage day-to-day IT issues confidently
Availability to start immediately on-site in Witney

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