Complaints Handler | Royal Tunbridge Wells, UK

Meraki Talent • Royal Tunbridge Wells, England, GB • £50,000 - £58,000 / * • 3m ago

Meraki Talent is working with a leading investment management firm looking for an experienced complaints handler to join their growing team.

Meraki Talent is working with a leading Investment Management firm looking for an experienced Complaints Handler to join their growing team. This is a brilliant opportunity for someone passionate about delivering fair outcomes and driving improvements across customer experience. This is Fixed term contract which can be fully remote or hybrid depending on your preference. Key Responsibilities:
• Investigate, document, and analyse complaints to identify root causes • Deliver prompt resolutions in line with FCA regulatory timeframes • Liaise with internal teams and external bodies including the Financial Ombudsman • Recommend redress and calculate remediation where appropriate • Escalate complex cases and contribute to complaints reporting and MI • Identify trends and support continuous process improvements What We’re Looking For:
• Strong analytical and investigative skills • Solid understanding of FCA regulations and complaint handling procedures • Excellent communication and stakeholder management skills • High attention to detail and customer-centric approach • Able to work independently and collaboratively If you're looking to join a business that values compliance, customer outcomes, and process improvement, get in touch with nick on Nick.Nikitin@merakitalent.com or on +44 20 4571 7392

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