ITSM Support Engineer/ServiceNow/Cloud Costings/SC Cleared

Undisclosed Company • England, England, GB • 3d ago

ITSM SUPPORT ENGINEER - CLOUD COSTINGS - AWS - AZURE - KPI'S - REPORTING - SERVICE NOW - SC/NATO CLEARANCE - REMOTE - OUTSIDE IR35 - MARKET RATES

Location: Remote
Rate: Market rates (Outside IR35)
Security Clearance: NATO/SC Clearance Required

Duration: 6+ months

ROLE OVERVIEW

My client is urgently seeking a Security Cleared ITSM Support Engineer to support their IT modernization efforts by enabling cloud service management across public cloud platforms (Azure, AWS, Microsoft 365). This includes improving service delivery, cost control, and operational efficiency through structured processes, dashboards, and collaboration within the Cloud Operations Center.

KEY RESPONSIBILITIES

ITSM Support

Assist with incident, problem, and change management
Document and improve ITSM processes
Collaborate with internal teams on service delivery

Reporting & Dashboarding

Create dashboards to monitor operations and cloud finances
Report on KPIs, system performance, and incident trends
Offer actionable insights for service improvement

Cloud Financial Operations

Monitor and analyse cloud expenses (AWS, Azure)
Optimize cloud resource costs
Collaborate with finance teams on budgeting

Financial Management

Support planning, forecasting, invoice reconciliation
Manage vendor contracts
Ensure compliance with financial policies

Change Management

Track and support IT service changes
Report change statuses and generate schedules
Ensure change management procedures are followed

ESSENTIAL SKILLS:

Experience in ITSM (e.g., ServiceNow)
Proficient in reporting tools (e.g. Power BI)
Knowledge of AWS/Azure cost management tools
Familiarity with cloud cost optimization strategies

Full professional English proficiency (French is a plus)

What We Offer:

Competitive daily/hourly (paid in Euros)
Outside IR35
Collaborative and innovative work environment.

Application Process:

To apply for this exciting opportunity, please submit your CV which details your relevant experience.

This role requires a current SC Clearance or NATO so please familiarise yourself with the eligibility before applying. Join us and be a part of a team that drives technological excellence.

We look forward to your application!

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

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