LaSalle Network is partnering with a nationally recognized leader in healthcare access to hire a Help Desk Technician. This contract opportunity is perfect for an experienced technician who thrives in fast-paced environments and takes pride in solving IT puzzles quickly and efficiently. If you're someone who knows how to keep systems running and users smiling, this is the gig for you. This team is looking for someone to jump in and hit the ground running, supporting a high-volume help desk with a blend of hands-on troubleshooting and remote user support. The work is meaningful, the technology is cutting edge, and the impact is immediate. Help Desk Technician Responsibilities: - Serve as the first line of support via phone, email, and remote tools - Diagnose and troubleshoot hardware and software issues - Walk users through step-by-step solutions with patience and clarity - Maintain ticketing systems with detailed documentation - Escalate unresolved issues appropriately and follow up to resolution - Assist with maintenance and configuration of SaaS systems and network infrastructure - Install and upgrade components and software as needed - Support endpoint and patch management via Jamf and Intune Help Desk Technician Requirements: - 3-5 years of experience in a help desk or IT support role - Proficiency with both macOS and Windows environments - Experience with Jamf, Intune, and SSO tools (preferably Okta) - Familiar with SaaS management and tools like TeamViewer, RDP, etc. - Strong communication and ticket documentation skills - Comfortable working in service management tools like ServiceNow, Jira, or Zendesk - Basic knowledge of Microsoft Azure - Bonus if you're familiar with ITIL or ITSM best practices This is a chance to support a mission-driven organization while sharpening your technical skills. If you're ready to take on a high-impact IT support role, apply today! Mike McGlauchlinSenior Project Manager – Technology ServicesLaSalle Network
