Bilingual Technical Support Representative

LaSalle Network • Naperville, IL, US • 1w ago

LaSalle Network is currently partnering with a client that specializes in managed IT services and is looking to grow their service desk team. The core services of this client are in the areas of help desk, systems engineering, network engineering and cloud services. We are looking to hire an individual to join their service team. Bilingual 2nd Shift Help Desk Technician Responsibilities: - Provide remote technical assistance to end users using both oral and written communication skills via phone, email and video conference- Act as initial point of contact for computer hardware and software problem resolution for users- Configure and administer mobile devices including smartphones- Troubleshoot technical issues with monitors, keyboards, mice, etc.- Troubleshoot technical issues with internet, modems or VPNs- Handle any connectivity issues- Handle basic escalations when needed- Meet and/or exceed daily and weekly KPIs around average call handle time, call resolution and customer satisfaction Bilingual 2nd Shift Help Desk Technician Requirements: - Must have bilingual skills- Must be comfortable working second shift hours- Educational degree/certificate or equivalent experience- 1-3 years of hands-on desktop support experience; strong customer service skills- Knowledge in Microsoft Office 365 (i.e. Word, Excel, PowerPoint, Access)- Knowledge in Microsoft Outlook- Knowledge in Office365 Exchange Online administration- Knowledge in Microsoft Windows, macOS, Android and iOS Operating Systems- Knowledge of Active Directory, Apple Business Manager and user account changes- Technical aptitude with strong PC and mobile device literacy skills including MacBooks If you have the experience listed above, possess a great attitude and are looking for an opportunity with a stable and established employer, this is the role for you! If you are interested in learning more, please apply today. Thank you, Mike McGlauchlinSr. Project Manager – Technology ServicesLaSalle Network

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