Infrastucture/Desktop Support Engineer - F/S

Harvey Nash UK • City of London, London • 1w ago

Desktop Support Engineer - Outside IR35 Available

A Leading Asset Management business are looking to hire a hungry and well-rounded Desktop Support Engineer on an initial 6 month contract.

The role is an initial 6 month contract (scope to roll) - could also convert to Perm
£200 -£300 per day - OUTSIDE IR35
Based in London
Hybrid working (once to twice a week in the office)

Your key accountabilities

Liaise with Service Desk, Service Managers, International Technical teams and User Community to provide resolutions and customer support.
Troubleshoot hardware and software problems
Set-up and configure new systems and hardware upgrades
Maintain current environments and software policies
Ensure Service Level Agreements are met and maintained
Achieve high quality of service support to the business community

Your skills and experience

Ideally 3 to 10 years' IT experience, with proven technical support experience
Solid knowledge of desktop environments Windows 7, MS Office 2010
Knowledge of Windows 10 and Office365 would be an advantage.
Good TCP/IP, RAS, SCCM knowledge would be an advantage.
Microsoft Dynamics
Azure
CRM
Provide User Training
Change Management
Understanding Wyse Terminal / Citrix / Virtual Desktops
Experience supporting mobile technology and mobile applications.
Knowledge of Ricoh Printers
Working knowledge of Intranet and Internet applications.
Good knowledge of voice / network architectures.
Understanding of TCP/IP protocol, horizontal and vertical cabling structures
Understanding of WAN/LAN architecture.
Knowledge of Avaya IP Telephony, Polycom Video Conferencing
Industry Recognised Qualifications - MCSA Windows 7/10 / MCSE / MOS
Knowledge of Apple Desktop / Laptop / OSX would be an advantage
ITIL foundation certificated would be an advantage.
Able to work under pressure and on tight deadlines and take ownership of issues until completion
Excellent communicator
Flexible team player, comfortable in a multi-national environment

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