Help Desk- Hybrid Washington D.C.

Motion Recruitment • Arlington, Virginia, United States • $40 - $46 / hour • 2w ago

Help Desk

As the Help Desk Technician, you’ll be responsible for monitoring and updating IT support tickets for staff. This position requires a strong focus on customer service for staff, members, and clients. Strong presentation skills are a plus, as you may eventually lead IT orientations for new team members.

The company is located in Washington D.C. and will be 3-4 days onsite a week.

This is a contract-to-hire position.

What You Will Be Doing:

Provide expert support for Office 365 and Microsoft applications
Monitor and manage the support ticket queue, regularly update users, and ensure resolution within SLA timeframes
Maintain and support SharePoint sites and content
Perform daily system checks, including Active Directory, voicemail, and ticketing systems

Build, configure, and deploy client machines (laptops, desktops, virtual machines)
Support end-users with enterprise software, hardware, and virtual desktop infrastructure
Assist with onboarding, offboarding, and employee transitions by managing network and phone accounts and setting up equipment
Troubleshoot and install software as needed
Maintain and update asset inventory

Deliver IT and application training to staff
Create user-friendly documentation and troubleshooting guides

Required Skills & Experience:

1–2 years of experience with Windows 11 deployment and troubleshooting
1–2 years working with Office 365 and O365 administration
1–2 years of experience managing Active Directory
1–2 years of experience using Group Policy in Windows 11 environments
1–2 years of experience supporting laptops and virtual machines
Strong analytical and problem-solving skills
Excellent verbal and written communication
High level of customer service and interpersonal skills

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
This position doesn’t provide sponsorship.

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