Enterprise Operations Center Specialist - Junior with Security Clearance

Catapult Staffing • Permanent • Remote (Washington DC, United States) • $30 / * • 1d ago

Enterprise Operations Center Specialist - Junior Information Technology Operations Washington, DC - Fully On-Site Contract (6 months with possibility of extension) About Our Client Our client is a leading technology and engineering solutions company with decades of experience serving government and commercial markets. They specialize in providing comprehensive IT infrastructure, cybersecurity, and mission-critical support services to federal agencies and defense organizations. Operating across multiple locations nationwide, this Fortune 500 company is dedicated to solving complex challenges through innovative technology solutions and maintaining the highest standards of security and operational excellence. Their core mission focuses on supporting national security and public service through reliable, cutting-edge technology implementations. Job Description As an Enterprise Operations Center Specialist, you will play a critical role in maintaining 24/7 operations for the Department of Transportations enterprise infrastructure systems. Your day-to-day responsibilities will involve real-time monitoring of critical systems, responding to automated alerts, and serving as the first line of defense against system outages and security incidents. This position offers the opportunity to directly impact transportation safety and efficiency across the nation by ensuring seamless operation of mission-critical systems. You will work in a fast-paced environment where quick thinking and systematic problem-solving are essential. The role requires collaboration with various technical teams, vendor support groups, and department stakeholders to resolve incidents and maintain optimal system performance. This is an excellent opportunity for someone passionate about infrastructure monitoring and incident management to gain experience in a government environment while supporting vital transportation operations. Duties and Responsibilities Monitor infrastructure and systems in near real time using automated tools and perform direct system checks Respond to events and alerts from monitoring systems and external vendors like AT&T Conduct early analysis of incidents and contact points of contact for event confirmation Troubleshoot affected critical infrastructure including network devices and system interfaces Escalate incidents by contacting DOT Tier III teams and managing ITSM tickets Open and manage support tickets with external vendors and service providers Generate incident management correspondence including notifications and status reports Initiate Critical Incident Management processes and anchor Incident Response Bridge calls Document Root Cause Analysis for incidents and maintain knowledge management repositories Provide on-site troubleshooting support during off-hours including data center operations Maintain point of contact information and site documentation for remote locations Create and update Standard Operating Procedures for incident management processes Generate and distribute daily and weekly operational status reports Required Experience/Skills Minimum 2 years of experience in enterprise operations center or network operations center environment Experience monitoring and managing enterprise systems and networks using advanced monitoring tools Strong troubleshooting and problem-solving abilities for network and system issues Ability to work in a 24/7 operational environment including nights, weekends, and holidays Experience with incident management processes and escalation procedures Strong written and verbal communication skills for technical documentation and stakeholder updates Ability to work under pressure during critical incidents and system outages Experience coordinating with multiple technical teams and external vendors Current Public Trust clearance (DOJ Public Trust preferred) Nice-to-Haves Familiarity with ServiceNow ticketing system Experience with BMC Remedy Knowledge of network troubleshooting tools and techniques Experience with root cause analysis documentation Background in government or federal agency environments ITIL certification or similar incident management training Education: Bachelors degree in Computer Science, Information Technology, System Administration, or related field (or equivalent experience) Pay & Benefits Summary Competitive hourly rate of up to $30/hour (Depending on experience) 6-month contract with strong possibility of extension Work with cutting-edge monitoring and infrastructure technologies Gain valuable experience in government operations environment Professional development opportunities in incident management and enterprise operations Call-to-Action Join our team supporting critical transportation infrastructure! Enterprise Operations Network Operations Center System Monitoring Incident Management Government Contract DOT Infrastructure ServiceNow Public Trust 24/7 Operations ITIL Network Troubleshooting

Related Jobs

Unified Communications Engineer with Security Clearance

Gridiron IT Solutions • Permanent • Remote (Washington DC, United States) • $55 - $60 / * • 9h ago

Fully Remote

Job Description: Gridiron IT is seeking a highly skilled Senior Unified Communications Engineer to lead and support the design, configuration, optimization, and troubleshooting of secure telephony systems, including Avay...

9h ago

Apply

Mobility Administrator - VMware Workspace ONE with Security Clearance

Catapult Staffing • Permanent • Remote (Washington DC, United States) • $71.40 / * • 1d ago

Fully Remote

Mobility Administrator Information Technology Department Washington, DC - Fully On-Site Contract About Our Client Our client is a Fortune 500 technology and engineering solutions company with decades of experience servin...

1d ago

Apply

Science Logic/DevOps Engineer- 100% Remote

Motion Recruitment • Remote (Arlington, Virginia, United States) • $55 - $60 / hour • 5d ago

Fully Remote

Science Logic/DevOps Engineer This company is looking for an Infrastructure Monitoring and AIOps Cloud Engineers with hands-on expertise in ScienceLogic SL1 to support the Department of Veterans Affairs (VA) under the Cl...

5d ago

Apply

System Administrator

Addison Group • Contract • Remote (Washington, District of Columbia, United States) • 5d ago

Fully Remote

Title: System Administrator Pay: $55 - $65/ hour Location: 100% remote Overview: We are seeking a proactive and well-rounded Systems Admin to join our IT support team. This role is ideal for someone who thrives in a fast...

5d ago

Apply

Assessment Scoring Raters

Addison Group • Contract • Remote (Washington, District of Columbia, United States) • 1w ago

Fully Remote

Job Title: K–2 Literacy Assessment Scoring Rater (Remote) Location: Remote (U.S. based only; DC and NYC residents not eligible) Industry: Education / Assessment Services Pay: $14 - $15/ hour (no flexibility) Performance...

1w ago

Apply

Staff Accountant (Contract)

Addison Group • Contract • Remote (Washington, District of Columbia, United States) • 2w ago

Fully Remote

Job Title: Staff Accountant (Contract) Location: Fully Remote Duration: 4–6 Months Pay Rate: $30–$33/hour (W2) Start Date: ASAP Our client, a NPO located in Washington, DC, is looking to add on an experienced Staff...

2w ago

Apply

Splunk Administrator- 100% Remote

Motion Recruitment • Remote (Arlington, Virginia, United States) • $60 - $85 / hour • 3w ago

Fully Remote

Splunk Administrator This company is seeking an experienced Splunk Administrator to manage and optimize their Splunk infrastructure. In this role, you’ll ensure the performance, availability, and reliability of our data...

3w ago

Apply

Senior Internal Auditor - Single Family

Fannie Mae • Permanent • Washington DC, United States • $45.19 - $58.65 / * • 5h ago

At Fannie Mae, the inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of a...

5h ago

Apply

PL/SQL Developer with Security Clearance

Gridiron IT Solutions • Permanent • Washington DC, United States • $50 - $55 / * • 9h ago

Developer

PL/SQL Developer Location: Arlington, VA (Rosslyn) Work Type: Hybrid - expected on-site 1-2x per week Remote Work: Yes Description: Gridiron IT is looking to hire a PL/SQL Developer to support a government program in Arl...

9h ago

Apply

SME Oracle APEX Developer with Security Clearance

Catapult Staffing • Permanent • Washington DC, United States • 19h ago

Developer

SME Oracle APEX Developer Department : Software Engineering Location: Washington, DC - Onsite Role Type: Contract Clearance: Public Trust (DOJ preferred) About Our Client Our client operates on a program, providing advan...

19h ago

Apply