Our client, a payment solutions company, is seeking a Project Support Associate for a 12+ month contract role located in Jeffersonville, IN. This role is fully onsite.
Job Summary: As a Project Support Associate, you will Provide support on Product Operations sponsored programs/products, including but not limited to account set up and handling interactions from merchants, Relationship Managers, internal personnel, and 3rd party partners
Responsibilities:
- In a customer service call center setting, resolve end-user issues through step by step instructions related to hardware, software and networking support.
- Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.
- Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools.
- Schedule and complete installations of company products.
- Stay current with all equipment options, features and functions as it relates to the vendor/product.
- Meet or exceed production, quality, and attendance objectives of the department.
- Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces. Includes the ability to effectively communicate across multiple departments: product, development, sales, merchants, etc.
- Provide tier 2 support for products released to Customer Service
- Other duties as required by business conditions or as assigned.
Education: Experience, Knowledge and Skills:
- At least 1 year experience providing technical support to end users.
- Fundamental knowledge of the overall Bankcard Industry.
- Ability to work rapidly, independently and accurately under pressure to meet departmental goals.
- Knowledgeable of company policies, procedures, products and services.
- Working knowledge of Microsoft Office and Google G-Suite applications.
- Ability to type at least 40 words per minute.
- Must have strong written and oral communication skills and well-developed problem solving skills and attention to detail.
Pay Rate $17.74-$19.74/hour.
