Process Improvement Lead

Harvey Nash UK • Manchester, Greater Manchester • 1d ago

Process Improvement Lead - Hybrid - Outside IR35 - Manchester 2 days a week on site

We are working exclusively with a well-known University who are seeking to engage a Lean specialist to support their ongoing transformation efforts. The primary objectives of this engagement are twofold:

Capability Building: To embed Lean thinking within our teams by working alongside them, coaching in real time, and transferring practical knowledge and tools.
Process Improvement: To identify, assess, and improve key business processes with a focus on delivering greater value to our customers.

Key areas of focus will include:

Voice of the Customer (VoC): Capturing and analysing customer feedback to define Critical to Quality (CTQ) requirements that will guide process redesign.

Process Diagnostics: Conducting current state assessments, including value stream mapping (with support from our in-house specialist), to identify waste, bottlenecks, and improvement opportunities.

Technology Enablement: Exploring opportunities for automation and the integration of AI technologies (e.g., autonomous agents) to enhance efficiency and effectiveness.

Upskilling: Identifying and supporting the development of new capabilities required to operate in a more digital and AI-augmented environment (e.g., roles like "AI Boss").

Performance Measurement: Establishing baseline metrics and building data books to track and sustain improvements over time.

We envision this specialist working closely with cross-functional teams to ensure active participation, knowledge transfer, and the development of internal Lean champions.

If you are interested in this role, please send over your CV.

Process Improvement Lead - Hybrid - Outside IR35

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