CRM/ Automation Manager

The Planet Group • Cupertino, CA, US • 2w ago

CRM/ Automation Manager

Location: Remote but must be local to Culver City, CA; ability to work hybrid preferred
Duration: 12 months; potential to extend
Pay: up to $92/hour, DOE

The Planet Groupis looking for a CRM/ Automation Manager to join our well-known Fortune 500 client on a 12 month contract. This role will be 40 hours per week and is remote but must be local to Culver City, CA (hybrid preferred).

Responsibilities:

Responsible for building solutions using a Workflow design CRM tool.
Build marketing campaigns integrated with multiple data streams to enable on device communications to our customers.
Work with Product teams to get new features implemented.
Work cross-functionally to convey user flows, ideas, and potential solutions for the CRM workflows.
Develop documentation, customer journey lifecycles, and submit localization requests.
Manage multiple build projects, meetings, and priorities simultaneously.
Effectively collaborate and communicate with UAT teams, to deliver a high quality product to the customer.
Collaborate with cross-functional teams, including Strategy, Product, Analytics, and Engineering.
Gather briefs and provide estimates back to the internal teams on new builds within the CRM tool for new workflow designs or customer journeys.
Flexibility to adapt to new technologies and changing business requirements.

Qualifications:

Bachelors in Marketing, Business, or Engineering and 5+ years experience working within CRM, product, IT teams.
3+ years of experience with crafting solutions based on business requirements.
Approach problems with creativity, thinking outside the box to find innovative solutions.
Experience with Workflow development or design tools to create functional designs.
Experience creating marketing campaigns using CRM tool like Salesforce highly preferred.
Ability to understand the business and strategy requirements and tailor solutions for the same.
Experience and good understanding of JavaScript and ability do minor updates when needed.
Good problem solving skills with ability to analyze complex technical problems and provide solutions.
Ability to convey technical information to non-technical stakeholders.
Proactively provide status update to the stake holders.
Self learner with a willingness to learn and adapt.

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