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ICT Infrastructure Support Officer – Local Government

Salt • Surrey • 1w ago

Job Title: ICT Infrastructure Support Officer

Location: Surrey (Hybrid – 2 to 3 days on-site per week)

Contract Length: 6 months

Day Rate: £32.77 per hour (Umbrella)

IR35 Status: Inside IR35

Salt’s Local Government team is working with a public sector organisation in Surrey that is undertaking a significant infrastructure and digital transformation programme. As part of this, they’re looking to bring in an experienced ICT Infrastructure Support Officer to provide high-quality 3rd-line support and play a key role in delivering several strategic IT initiatives.

This is a hands-on role for someone who is confident across infrastructure, cloud platforms, and cyber resilience. You’ll be embedded in a close-knit ICT & Digital Services team supporting more than 450 users across a modernising technology estate.

Key Responsibilities:

Deliver 3rd-line technical support across Windows Server, Citrix, VMWare, and Microsoft 365 environments
Support key infrastructure projects, including:
- Migration to Azure Cloud (including IaaS and SaaS components)
- EUC rollout of Windows 11 and Entra ID (Azure AD)
- Cybersecurity improvements and threat mitigation
Maintain and update technical documentation including runbooks, SOPs, and network diagrams
Monitor, troubleshoot, and resolve issues related to networking, backups, and cyber defences
Contribute to disaster recovery planning, risk identification, and infrastructure documentation
Lead mini-projects and support wider transformation initiatives across the ICT estate
Occasionally provide cover for the ICT Service Desk and participate in an out-of-hours support rota

Essential Skills & Experience:

Proven experience in a 3rd-line or senior infrastructure support role
Strong knowledge of Windows Server, Citrix, VMWare, and Microsoft 365
Familiarity with cloud infrastructure, particularly Azure, Azure AD/Entra ID, Intune, SharePoint, and Teams
Understanding of cybersecurity fundamentals (e.g. firewalls, VPNs, malware protection)
Ability to produce and maintain high-quality technical documentation
Confident communicator with a customer-first, collaborative approach

Desirable:

Exposure to Local Government or wider public sector environments
Familiarity with ITIL processes and service desk operations
Experience coaching or mentoring technical colleagues

*Rates depend on experience and client requirements

Job Information

Job Reference: JO-2506-354238

Salary: Up to £32.77 per hour + Inside IR35

Salary per: hour

Job Duration: 6 months

Job Start Date: 30/06/2025

Job Industries: Cloud Infrastructure & EUC

Job Locations: Surrey

Job Types: Contract

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