Ecommerce Operations Specialist (Junior Level)Location: Hybrid in Framingham, MA
Duration: 6-7 months
Pay: $25-30 / hour, DOE
The Planet Group is looking for an
Ecommerce Operations Specialistfor our retail client! This contract role will be roughly for 6-7 months and ~32 hours a week. This role does require to be onsite on Tuesdays and Wednesdays in Framingham, MA (remote Mondays, Thursdays, and Fridays).
The
Ecommerce Operations Specialistwill execute accurate day-to-day operations and flow of merchandise for all Ecommerce Websites, to support and drive sales. This role is responsible for continuous categorization upkeep, navigation/shop execution, and operational tasks. Consistently collaborating with cross functional partners in Merchandising, Marketing, Analytics, and Product.
Ecommerce Operations Specialist Responsibilities
- Execute an accurate site merchandising experience across all of ecommerce sites through continuous categorization upkeep, taxonomy/shop execution, and operational tasks.
- Accountable for accurate merchandising through daily site sweeping, product categorization, and rejections management across all brands. Complete taxonomy strategies set by eCommerce Merchandising team.
- Execute operational responsibilities such as static content, marketing promotional setups, shipping updates, & filter audits. Document SOPs of workflow processes.
- Report and troubleshoot problems/defects, bubbling up to managers and cross functional teams for visibility
- Recommend & support process optimization and automation opportunities along with the eCommerce Operations Manager
- Document and track competitive and industry trends through site deep dives, sharing findings and making recommendations.
- Consistently collaborates and communicates with team across several areas of the business
- Collaborate across the team to solve problems with minimal disruption to the business or the customer
Ecommerce Operations Specialist Qualifications
- Bachelor’s degree or equivalent work experience
- 1+ years’ experience in Marketing, eCommerce, Finance, Project or Product Management
- Deep understanding of ecommerce & business KPIs; Strong analytical and critical analysis skills
- Experience with Adobe Analytics or Google Analytics and multi-variate testing
- Proficiency using Excel
- Agile and innovative problem solver
- Demonstrates strong verbal and written communication skills, with the ability to convey complex information clearly, collaborate effectively across teams, and tailor messaging to diverse audiences.
- Passion to improve customer experience and brand equity online
