Adecco are pleased to be recruiting for an ICT Senior Business Partner to join Thames Valley Police.
- You would be based at their Kidlington HQ, South
- 450 per day (Umbrella, Inside IR35)
- Hybrid with visits to Thames Valley Police Kidlington and Hampshire
- 6 month contract from start date
- The overall purpose of the role is to:
Manage and develop the relationship between ICT and key Force stakeholders regarding both future direction and Business as usual operational services involving ICT. Take accountability for all ICT service provision into their specific Business Units. Work in true partnership with the Business to identify and exploit opportunities through the co-creation of technology and ICT service solutions, ensuring that ICT plans are aligned with both Forces business plans and objectives.
Key Accountabilities:
- Maintain the ICT department's awareness of business needs in both Forces (and understanding of how the benefits are delivered) to ensure that ICT systems, solutions and services delivered address those needs and deliver the identified business benefits.
- Lead and manage a defined portfolio of ICT Customers to ensure the services delivered to customers remain "fit for purpose" and achieve "Best Value" - meeting or exceeding agreed service and operational level agreements.
- Establish and communicate the contribution that technology can make to business objectives to ensure that ICT is involved as early as possible in business developments and the opportunities/benefits presented by ICT are fully exploited.
- Initiate and proactively manage the delivery (across technical, business and support teams), Continued Service Improvement Plans, demonstrating tangible improvements in services, efficiency, business benefits and improvements to customer satisfaction ratings.
- Obtain Senior Officer agreement to common approaches to ICT deployment across both Forces in order to ensure ICT systems, solutions and services are delivered and managed at lower cost as part of the delivery of Portfolio Management.
- Build the ICT department and Portfolio's relationships with Chief Officer groups and key senior Officers/staff in both Forces in order to increase business collaboration opportunities enabled and / or supported by ICT. Act as the conduit between ICT and the Business to identify opportunities where new technologies can be used to improve business efficiency and service performance.
- Proactively negotiate, implement and manage SLA's and Operational Level Agreement's to ensure support services and agreed service level commitments are achieved.
- Validate and justify business ICT needs, conducting feasibility studies, producing high-level and detailed business models, preparing business cases, identifying and quantifying the business benefits, taking into account the implications of change on the Forces and all stakeholders.
Essential Skills/Criteria:
- Experienced ICT Manager having delivered ICT service in a similarly complex environment using an industry recognised approach such as ITIL. Including the following range of knowledge and skills:
- Demonstrable understanding of IT Environments - The IT environment relating to own sphere of work (own organisation and/or closely associated organisations, such as customers, suppliers, partners), in particular own organisation's technical platforms and those which interface to them through the specialism, including those in organisations.
- C level experience in Customer Value Chain Concepts - The complete sequence of activities within a process, from receipt of an order or request to delivery of a product or service.
- Trained in recognised methodologies (LEAN/Sig Sigma)for Business Improvement Techniques - Techniques for streamlining business processes which have been modelled and understood. Examples: error-proofing, value added assessment, process cycle time reduction, future-proofing, resilience, reliability, cost effectiveness.
- Well practised in Business Proposals - Methods and techniques for preparing and presenting business cases, invitations to tender and statements of requirements both orally and in writing.
- Subject Matter Expert in Service Delivery Economics - The economics of service delivery such as the cost of hardware, software, and manpower used to deliver the service.
- Director level experience of understanding and articulating how the application of ICT technology impacts the Forces' Policing and business objectives and processes.
- Demonstrable experience of achieving significant outcomes through influence and persuasion rather than through direct line authority.
- Excellent communication skills - written and oral, customer focused, team-worker, who is a flexible, adaptable, problem solver and able to work systematically and with little direct supervision.
If you have the skills for this role, please apply. If your CV is shortlisted, an Adecco Consultant will be in touch to discuss submitting an application to the Force.
Please note, due to Police Criteria, you must have lived in the UK for at least the last 5 years continuously to apply for this role. Anything less will not be considered.
Any Job Offer made by the Force will be subject to Police Vetting.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
