Senior Product Designer (Post-Booking)

Intelligent People • London • £50 / hour • 6d ago

We are searching for a Senior Product Designer (Post-Booking Experience) to join a leading global eCommerce brand. You will shape the post-booking experience for millions of customers worldwide. You will focus on enhancing the customer journey following a purchase. This includes streamlining processes like order confirmation, managing bookings, and adding post-purchase options.

The business owns and operates hubs across the UK, US, and Germany, and are a global leader in their industry, handling over 17 million transactions each year for a wide range of entertainment experiences.

This is a 6-month contract (outside IR35) paying £400-490 per day. It’s full time and hybrid, with 1-2 days per week in London Zone 1. There is potential for extension.

You will report into the Head of Product Design and work closely with cross-functional teams, including Product Managers, Engineers, and Data Analysts, as well as various stakeholders from Marketing, Customer Support, and more.

The Senior Product Designer (Post-Booking Experience) will:

Lead the design for the post-booking journey, including user flows, information architecture, loyalty programmes, subscriptions, and account management.
Collaborate with cross-functional teams to design and deliver innovative products.
Partner with Product Managers, Engineers, and Data Analysts to ensure the designs align with business, customer, and technical objectives.
Communicate effectively with stakeholders to gather requirements and guide design decisions with clear rationale and supporting data.
Use both qualitative and quantitative research methods to inform and refine design choices.
Continuously test and iterate on design concepts to validate ideas and improve the user experience.
Develop design documentation, including user flows, wireframes, prototypes, and presentations.
Play an active role in evolving and maintaining the design system.
Ensure all products meet accessibility, inclusivity, and localisation standards.

The Senior Product Designer (Post-Booking Experience) should have:

Proven experience in a large-scale consumer eCommerce business.
Expertise in post-booking features like loyalty, account management, and user profile management.Proven experience in an agile environment with a focus on e-commerce and B2C.
End-to-end product design development experience in mobile-first responsive web environments.Expertise in user research methodologies, including qualitative, quantitative, and data analysis techniques.
Proven ability in service design and systemic thinking, creating cohesive designs across multiple channels and stakeholders.
Experience creating prototypes, wireframes, and documenting findings for stakeholders.
Strong user-centric interaction design skills, including user journey mapping, information architecture, and visual design.
Demonstrated experience ensuring digital products are designed according to brand guidelines and accessibility standards.
Hands-on experience with Design Systems and delivering high-quality UI.
Excellent communication and senior stakeholder management skills.

*This client cannot offer visa sponsorship.

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