ERP Programme Manager

Commerce & Industry • Aberdeenshire • 1w ago

Job Benefits: outside ir35

We are seeking an experienced ERP Transformation Programme Manager to lead the delivery of a multi-system transformation programme for a growing hospitality group. This pivotal role requires a professional with deep hospitality industry expertise, capable of overseeing the integration and optimisation of core operational and commercial platforms — including ERP, CRM, POS, booking systems, inventory management, and guest-facing applications.

The successful candidate will balance operational, guest experience, and financial systems priorities, bringing together a best-in-class hospitality technology stack while ensuring business continuity across multiple international locations.

Key Responsibilities:

Programme Management: Lead the end-to-end delivery of an enterprise-wide systems transformation programme, covering CRM, ERP, POS, booking systems, inventory management, guest apps, and financial systems.
Hospitality Systems Expertise: Apply extensive hospitality industry knowledge to ensure systems meet operational, guest experience, and commercial objectives.
Stakeholder Management: Work closely with business leadership, operational teams, and technology partners to define priorities, manage expectations, and deliver business outcomes.
Technology Integration: Oversee the selection, implementation, and integration of a cohesive suite of hospitality-focused systems, ensuring a seamless experience for guests and operational teams.
Process Optimisation: Identify opportunities to improve workflows and operational efficiency across reservations, inventory, POS, event management, and financial reporting.
International Deployment: Manage phased system rollouts across multiple international locations, ensuring solutions can support multiple currencies, jurisdictions, and compliance requirements.
Change Management: Drive organisational readiness, training, and adoption plans to ensure smooth transitions to new systems and processes.

Key Requirements:

Proven experience leading large-scale, multi-system transformation programmes within the hospitality industry.
Deep understanding of hospitality operations and technology, including CRM, POS, booking systems, inventory management, and guest-facing mobile applications.
Strong track record of integrating systems to support complex, multi-site, international hospitality operations.
Ability to align technology solutions with guest experience objectives, operational needs, and financial reporting requirements.
Excellent stakeholder management and communication skills, with experience working at executive and operational levels.
Strong programme governance, risk management, and vendor coordination experience.
Demonstrated ability to deliver projects in dynamic, fast-growing environments.

Desirable:

Experience with international rollouts and multi-currency, multi-jurisdiction financial system implementations.
Knowledge of event management systems and mobile member applications for hospitality or private member environments.

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