Our client, a retail chain of home improvement and agriculture stores, is seeking a Team Member Fund Assistant for a 3+ month contract position in Brentwood, TN. This role is hybrid.
SummaryThis is a Customer Service facing role with working hours between 8am-5pm local CST time. This candidate will handle answering phone calls, responding to emails, and assisting with Team Member Assistance Fund Requests for Team Members who are experiencing financial hardships for a multitude of different reasons, such as:
- Natural Disaster such as wildfire, hurricane, flood, tornado, or earthquake.
- Serious Illness or Injury of the Team Member, spouse, domestic partner and/or eligible dependent(s)*.
- Death of the Team Member, spouse, domestic partner, and/or eligible dependent(s)*.
- Catastrophic or Extreme Circumstances such as fire, home damage, robbery, arson, assault, or domestic abuse.
- Housing Instability of a Team Member and eligible dependent(s) who is facing eviction or foreclosure, or experiencing homelessness.
The candidate will also assist with application in-take. They will be responsible for recording the Team Member’s information on an Excel spreadsheet, sending emails confirming receipt of the Team Member’s application, and managing follow-ups.
Must Haves
- Great communication skills
- Detail oriented
- Able to handle high tense and potentially emotional situations
- Work through difficult situations and escalations
- Time management skills
- Microsoft Excel and Outlook skills
Pluses
- Customer Service experience
- Benefits experience
- Understand leave of absence needs
- Experience working with a Public Charity or similar experience
Pay Rate- $20.07- $20.79/hour
