Incident Manager

Experis IT • APPLICATION • Yorkshire, Sheffield, United Kingdom • £650 - £700 / day • 14h ago

Role Title: Global Incident Manager
Duration: 6 months
Location: Sheffield 3 days a week on site
Umbrella only
£650 - £700

Would you like to join a global leader in consulting, technology services and digital transformation?

Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.

We are seeking an experienced and proactive Global Incident Manager to join our team in a shift-based role. This position is critical to ensuring the stability and resilience of services within a fast-paced financial services environment. The successful candidate will lead the end-to-end incident management process, leveraging deep expertise to minimize service disruption and uphold regulatory and operational standards.

Key Responsibilities:

Incident Management
Lead the incident management process across global operations, ensuring all incidents are logged, tracked, and resolved promptly.
Apply deep knowledge of incident management frameworks within the financial services sector to reduce downtime and maintain service continuity.
Backlog Management
Support the resolution of the existing incident backlog, prioritizing based on business impact and urgency.
Communication
Provide clear, timely updates to stakeholders at all levels, including senior leadership, on incident status, resolution progress, and post-incident reviews.
Problem Escalation
Escalate complex or high-impact incidents to appropriate technical or business teams, ensuring all relevant context and diagnostics are provided.
Service Improvement
Analyze incident trends and root causes to identify opportunities for service improvement and risk mitigation.
Training and Mentoring
Coach and mentor team members and stakeholders on incident management best practices, with a focus on financial services compliance and operational excellence.
Reporting
Produce regular and ad hoc reports on incident metrics, trends, and performance against SLAs and regulatory expectations.
Compliance
Ensure all incident management activities align with internal policies, industry standards, and financial regulatory requirements.
Team Collaboration
Collaborate closely with global support teams, operations, and business units to maintain a high level of service and responsiveness.

Qualifications:

Proven experience in global incident management, ideally within the financial services sector.
Strong understanding of regulatory and operational requirements in financial environments (eg, FCA, SOX, GDPR).
Demonstrated ability to manage high-pressure incidents and communicate effectively with technical and non-technical stakeholders.
Experience working in a shift-based or 24/7 support model.
Strong analytical, problem-solving, and decision-making skills.
Proficiency in incident tracking and ITSM tools (eg, ServiceNow, Jira).
Experience mentoring and training teams in incident response and service resilience.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

Related Jobs

Global Incident Manager

Square One Resources • APPLICATION • Yorkshire, Sheffield, United Kingdom • £525 - £575 / day • 15h ago

Job Title: Global Incident Manager Location: Sheffield (Hybrid - 3 Days P/W) Salary/Rate: £525 - £575 Per Day Start Date: 07/07/25 Job Type: Initial 6 Month Contract Inside IR35 Company Introduction We have an exciting o...

15h ago

Apply

Interim Payroll Manager

Michael Page • TRAFFIC • Sheffield, City, United Kingdom • £42,897 - £47,712 / day • 15h ago

Michael Page have partnered with South Yorkshire Police on their search for an Interim Payroll Manager to lead their payroll function for a period of 6 months. This is a fast-paced, varied role, looking after end-to-end...

15h ago

Apply

Software/DevOps Engineer - Python And GoLang

Square One Resources • APPLICATION • Yorkshire, Sheffield, United Kingdom • £375 - £411 / day • 17h ago

Engineer

Job Title: Software/DevOps Engineer - Python And GoLang Location: Sheffield - 3 days per week onsite Salary/Rate: Up to £410 per day INSIDE IR35 Start Date: 07/07/2025 Job Type: Contract Company Introduction We have an e...

17h ago

Apply

Software Engineer

Experis UK • Sheffield, England, GB • 18h ago

Engineer

Role Title: Software Engineer Location: Sheffield, Hybrid (60% office / 40% home - 3 days in the office mandatory) Duration: Until 28/11/2025 Rate: £395p/d via Umbrella Role Brief: We are looking for a highly motivated a...

18h ago

Apply

Field Engineer Scheduler

Experis • TRAFFIC • Sheffield, City, United Kingdom • £250 - £251 / day • 5d ago

Engineer

Field Engineer Scheduler 12 months Sheffield - Hybrid Inside ir35 - Umbrella only The role will be to optimise the work allocation and distribution for provision and repair tasks to a multiskilled workforce utilising all...

5d ago

Apply

Resource Allocator

Adecco • APPLICATION • Yorkshire, Sheffield, United Kingdom • £200 - £250 / day • 5d ago

Resource Allocator Location: Sheaf Valley, Sheffield - hybrid working - 3 days onsite Contract Length: 6 months Up to £250 pd inside IR35 via umbrella Are you a proactive and detail-oriented professional with a knack for...

5d ago

Apply

Resource Allocator

Adecco • TRAFFIC • Sheffield, City, United Kingdom • 5d ago

Resource Allocator Location: Sheaf Valley, Sheffield - hybrid working - 3 days onsite Contract Length: 6 months Flexible day rates inside IR35 via umbrella Are you a proactive and detail-oriented professional with a knac...

5d ago

Apply

Engineer Resource Controller/Field Engineer Coordinator

Hays Specialist Recruitment • APPLICATION • Yorkshire, Sheffield, United Kingdom • £203.17 - £253.96 / day • 5d ago

Engineer

Engineer Resource Controller/Field Engineer Coordinator Duration: 6 months Location: Sheffield/Hybrid (3 days on site) Rate: £203.17 - £253.96 per day, umbrella (in scope) The key areas for the role will be to optimise t...

5d ago

Apply

Resource Allocator

Adecco • APPLICATION • Yorkshire, Sheffield, United Kingdom • 5d ago

5d ago

Apply

Programme Director (Cyber Security)

Experis UK • Sheffield, England, GB • 5d ago

Programme Director - Cybersecurity Sheffield (3 Days per Week Onsite) ASAP Start Until end of November 2025 £615p/d via Umbrella Role Description: We are seeking a Programme Director with deep expertise in cybersecurity...

5d ago

Apply