Are you an experienced Service Desk Associate looking for your next contract role? Join one of the world's leading IT services, consulting, and business solutions organization. Founded in 1968, the company consistently ranks among the top global IT service providers. With a presence in over 50 countries, the company has built a reputation for delivering high-quality technology services across industries including banking, healthcare, telecommunications, and retail.
The leading consultancy firm has partnered with UK's leading utilities company. They are currently seeking an experienced Service Desk Associate to join the team on a 6-month contract based in Crawley. Ready to make a move? Get in touch and apply today!
Key Responsibilities:
- Handle service desk requests including answering calls, responding to emails, and managing ticket submissions
- Reset passwords and assist users in regaining access to systems
- Perform basic troubleshooting for minor software issues and hardware glitches
- Support configuration challenges and simple setup problems
- Respond to user inquiries via phone, email, chat, or ticketing systems
- Log and track IT incidents and service requests accurately
Requirements:
- Solid understanding of IT infrastructure and common support tools
- Prior experience in a Service Desk, Helpdesk, or Technical Support role
- Technical proficiency at L1.5 level
- Excellent verbal and written communication skills
Duration:
- 6 months (View for Extension)
Start Date:
Day Rate:
- Up to £135 per day (Inside IR35)
