App Developer Support - On Site only

Teleperformance USA • Permanent • Florida, United States • 1d ago

Category : Customer Service/Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen .

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This position will be based onsite at our Las Vegas, Nevada site location.

Your Responsibilities

App Development Support Experts will respond to questions, issues and
concerns from developers in regards to actions taken on submitted apps.
innovative ways to respond to varying questions, issues, and concerns.
Connect with developers via email/chat to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Take complex issues and simplify them to create succinct summaries over email,
chat, bugs and hangout to clearly communicate with App Developers.
Research with High Attention to detail.
Expert communication demonstrating advanced comprehension. Proofread and
review documents suitable for publication.
Review, maintain and curate data.
Multitask and make complex decisions
Master the Play Store's policies and exhibit empathy with App Developers (end-
customer)

What We're Looking For

This position will be based onsite at our Port St. Lucie, FL site. Must be able to
work 100% on site.
BA/BS degree or 2 years relevant work experience
Experience in written communication with strong analytical, troubleshooting and
problem solving skills
Knowledgeable or experience regarding Google Developer Platforms (Play
Store, Chrome Web Store, etc)
Experience with Google Suite
Familiarity/understanding of technical concepts and terminology (APIs, APK,
ARM, Bootloader, Doze, Fragmentation, NFC, etc, etc)
Ability to manage multiple competing priorities in a fast paced, constantly
changing environment involving complex issues and policies
Must successfully pass the skills assessment and all follow up interviews and
testing
Over 18 years of age
Eligible to work in the U.S.
Ability to type 25 wpm
Comfort with desktop computer systems

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vet