Performance Analyst - SC Cleared
Whitehall Resources are currently looking for a Performance Analyst - SC Cleared
You will be required to use an FCSA Accredited Umbrella company for this role.
Must not have been outside of the UK for more than 6 months in the last 5 years.
Key Requirements:
- Responsible for supporting the application aspects of multiple live services. Management of live incidents.
- Investigation of incidents and provision of resolutions. Interaction/interface with Solutions Delivery (project handover, Clone testing, etc.).
- Involvement in live incidents escalated via other support teams.
- Coordination with New Projects to gain an understanding of Live Support Requirements.
- Provision of Out of Hours (On Call) cover on a rota basis. Collection of adhoc statistics.
- Housekeeping on Live Services and Databases. Creation & maintenance of support documentation (LSMs, etc.). Attend Live support and customer meetings.
- Enhancement suggestions through Change Proposals/CIPs and Trouble Tickets.
- Technical Advice/Support to other areas inc. the customer.
- Analytical skills, decision making, forward thinking.
- Working knowledge of Live Service Systems and applications.
Key Experience:
- Experience of PVCS, EARS & Windows. Knowledge of Clarity. MS Office applications knowledge.
- Experience of XML. Experience of Maestro Scheduler. Client facing.
- Good negotiation skills, well organised and proactive.
- Excellent interpersonal skills at all levels, with a positive 'can do' attitude.
All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.
Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
