Principal Consultant - Digital Consulting

Public Digital • TRAFFIC • Remote (London, Not Specified, United Kingdom) • 3d ago

Salary: £65,000 - £75,000 (depending on experience)

Location: United Kingdom (Hybrid - with regular in-person client meetings)

Job Type: Permanent

Working pattern: Full time

We're open to exploring other working patterns on a case-by-case basis, where possible and in line with business needs.

Closing date: 04 July 2025 - We encourage early applications as we reserve the right, if required, to close this role ahead of the date advertised.

Who We Are

We are Public Digital, a digital transformation consultancy. We help global institutions that matter thrive in the digital era. We apply the culture, processes, business models and technologies of modern delivery to help teams build and run excellent services. Working with the leaders doing strategy, and the teams doing delivery, we operate globally, advising large organisations and governments on six continents.

We're values-driven and we articulate them in our positions on the Public Digital website.

Attitude as much as skill is critically important to us as a team and we look for entrepreneurialism, initiative, kindness, and a willingness to pitch in. We fundamentally believe transformation is about people, and that change comes from creating great teams and the conditions to successfully empower them.

About The Role

We're looking for people who work in digital, in the broadest sense. You might be a specialist, like a service designer, product manager, or software developer. Or you might be more of a generalist, like a policy professional, strategist, or digital team lead. What matters most is that you care about making change happen and delivering better outcomes.

At Public Digital, you'll apply your skills as a consultant, but not in the traditional sense. Our consultancy is grounded in lived experience: yours, and that of the wider team. You'll advise and coach, facilitate and write, and help people make decisions that lead to real progress. If you bring a specialist skillset, you'll use it in a hands-on way. Working alongside client teams, showing by doing, and helping others learn by doing it with you.

You'll join small, multidisciplinary teams helping our clients with a wide range of challenges. That could mean improving public-facing digital services, researching tricky policy areas, or helping large organisations shift how they work and what they value.

This is a role where you'll be learning all the time by working closely with people who bring different perspectives, backgrounds, and skills. It's also a chance to make a bigger impact, by helping others build the confidence and capability to keep making change after we've stepped away.

How You'll Make An Impact

Lead day-to-day delivery on client projects, taking responsibility for the team's work and direction
Build strong, trusted relationships with clients and their teams, working as an advisor and coach
Help shape transformation plans and support clients to deliver real, measurable outcomes
Make sure delivery stays on track and to a high standard, with a focus on what matters to users
Use your experience to improve how organisations work and the services they deliver
Help set up new projects well, and look after team health, delivery quality, and financial performance
Support partners and directors by spotting opportunities to grow our work and build new relationships
Contribute to the life and direction of Public Digital as a values-led organisation
Create a positive, inclusive environment in your project teams and across the wider business

Requirements

What we're looking for

Experience leading and empowering multidisciplinary teams to deliver high-quality work from start to finish
A pragmatic, proactive approach to managing complex client engagements, with strong organisation and delivery skills
Experience working on digital, service delivery or transformation initiatives, whether in government, health, international development, the private sector, or another complex environment
A solid understanding of agile, user-centred approaches and how digital transformation works in practice, especially in the UK context
Strong stakeholder management skills, comfortable working in complex environments and making progress in ambiguity
Excellent communication skills, with the ability to explain complex or technical concepts clearly in writing and in person
An understanding of how to support healthy, collaborative team dynamics and ways of working
A track record of contributing to digital communities or sharing knowledge through talks, blogs, or similar channels

How you will be assessed:

We want to understand your background, experiences, perspective, and what motivates you to work with us.

We start with an initial sift of all applications, assessed against the What we're looking for criteria in the advert.

If you're shortlisted, the selection process will include:

A short phone interview (up to 30 minutes) with a member of our talent team. Someone from the hiring team may also join
A panel interview, which includes a case study exercise. You'll receive the case study in advance, along with full details about the format
An informal peer chat, giving you the chance to speak with someone in a similar role at Public Digital

Each stage is designed to be a two-way conversation, giving you the chance to get to know us too.

Please note that we have seen an increase in candidates using AI Bots to complete their answers, we use tools designed to detect AI generated answers and will reject candidates if we suspect they have used this technology.

Benefits

Why you should apply

Opportunity to grow and progress rapidly within an engaged, supportive environment
Be entrepreneurial and contribute to the growth and success of Public Digital
Deliver high-impact work with leading institutions around the world
Emphasis on learning, development, and progression
Build and develop your expertise and profile through publishing blog posts, presenting at events, and sharing knowledge
Empowerment to do your best work
Home and remote working, with flexibility in how you deliver work
Buddy system and prioritised mental health
Generous holiday allowance of 30 days, plus an additional office closure over the Christmas period
Private healthcare cover
Flexible benefits allowance

Be a part of our amazing work culture. To read more about it please follow visit Careers page which gives more details about our culture, employees and benefits.

We're an equal opportunities employer. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best. Public Digital's mission is to help institutions thrive in the internet era - to do that well, we aim to hire and empower people who reflect the diversity of the users, communities and organisations we work with.

We actively encourage applications from under-represented and minoritised groups, including those with lived experience of the challenges we're working to address. We're keen to hear from curious, collaborative and thoughtful people regardless of gender, age, ethnic identity, religion, socio-economic status, sexual orientation, neurodiversity or physical disability.

If you're excited about this role but your past experience doesn't align perfectly with every requirement in the job description, please apply anyway, you may just be the right candidate for this or other roles in our wider team.

Things you need to know

Salary We'll offer a salary that reflects your experience and the skills you show throughout the process. We aim to be as competitive as possible based on what you bring to the role
Flexible working We support flexible working, and you can split your time between home and our London office. Most of the team comes in around once a week to collaborate, but there's no set requirement to be in regularly
- However, as this is a client-facing role, there may be times when you'll need to travel to a client's office or attend in-person meetings, depending on the needs of the project. While we offer flexibility where we can, we also appreciate the same in return when it comes to meeting client expectations
Right to work You'll need to already have the right to work in the UK when you start. We're not able to sponsor visas for this role
Reserve list If you're successful at the final stage but we don't have an immediate role available, we may place you on a reserve list for up to 6 months. This means we can get back in touch if a similar opportunity comes up within that time, and you won't need to reapply
Closing date We encourage you to apply early, as we review applications on a rolling basis. Due to the high volume of applications we've been receiving, we may close the role before the advertised deadline and won't be able to accept applications once it's closed

We aim to give at least 24 hours' notice of early closure by updating the job advert where possible. Reviewing applications as they come in also helps us get back to candidates sooner, so you're not left waiting.

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