Job title: Solutions Support Engineer III
Location: Yeovil
Salary: up to £57,000
This is a Full time permanent position working 37.5 - hours a week, Monday - Friday.
Due to the nature of the clients work, the successful candidate will need to be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.
The site benefits from:
Easy access to travel links
Free parking
Subsidised employee rates at the on-site restaurant
As an experienced Solutions Engineer you will have a proven track record in successfully delivering a range of support functions in systems installation, monitoring, troubleshooting and diagnostics for backup and storage solutions.
As a Solutions Engineer you will be responsible for:
Taking the lead for continuous improvement of existing solutions and providing expertise on how to bring the estate into a better position for meeting customer requirements
Responding to users within set service level agreements (SLA's)
Providing 3rd line technical support and assisting 1st/2nd line support resolution
Meeting agreed build standards
Explaining technical concepts and providing guidance to the Customer
Assisting the 3rd line support team with projects and problem resolution
Assisting the 3rd line support team with Microsoft Windows support where applicable
We're looking for a person with demonstrable 2 years plus relevant working experience with Backup and Storage Technologies preferably with various operating systems, applications, databases, and virtualisation along with the following skills/experience:
Ability to write technical documentation for all aspects of the technical infrastructure
Good communication and organisational skills
Detailed knowledge and understanding of Backup technologies and storage solutions
Detailed knowledge of backup and storage methodologies to assist the Customer in defining policies and processes
Strong troubleshooting skills
Knowledge of help desk system and managing service requests/incidents/problems
Good understanding of client systems, including Microsoft Server, Microsoft technologies Active Directory/Exchange/SQL/Clustering, IBM AIX, VMware virtualisation, Oracle, and other infrastructure systems
Desirable skills/qualifications:
Veritas Netbackup and BackupExec
IBM Spectrum Protect and Spectrum Protect Plus
NetApp Filers
Hitachi Storage
Highly Available storage solutions
SAN Fabric
ITIL certification
Working knowledge of SM9/SNOW or similar
As an Employee you will benefit from:
Flexible benefits including, private medical and health insurance, basic cover paid by employer
Free eye test vouchers
Company pension scheme
Income protection after 6 months' service should you be off work due to serious illness
23 days holiday rising by 1 day per year to max 25
Option to purchase/sell additional holiday
Life insurance
Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support
If you have the skills required please apply now.
