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Job Description :
Summary
The Supervisor Warranty will manage staff and processes that support warranty claim activities. They will implement and follow standard warranty procedures and manage claims process for 50K to 75K claims per year. The incumbent will provide daily/weekly updates and provide departmental reporting as required. The Warranty Supervisor will provide support services for Ryder's vehicle safety campaigns, and vehicle specification support for Ryder & customer owned vehicles. In addition s/he will manage support services for the commercial claim process, including 4-15, additional information and rejected repair keying into the mainframe. They are responsible to ensure the communication of warranty data to OEM's for New Vehicle Warranty while improving processes and increasing warranty credits. They will assist with the development, implementation and update of company required documentation and procedural manuals applicable to warranty. The position will also assist with the warranty portion of the vehicle/component supplier relationship in concert with Ryder Maintenance, Procurement and Training management efforts.
Essential Functions
- Manage the Claims Processor support processes which includes claims filing, overseeing and ensuring claims reject processing, 4-15 (claims appeals) processing, Additional Information requests for claims processes, and Warranty parts tracking process are completed timely and accurately
- Manage Warranty Claim staff of up to 10 direct reports, and provide assist with technical knowledge on complex and difficult claims
- Work with Warranty System team developing and implementing automation in the warranty claims process. Audit claims for proper adjudication, make corrections to claims as necessary, and work with OEMs to identify process improvements for greater warranty collections
- Special Projects such as, but not limited to, Warranty System Replacement project; Reconciling Ryder campaign data to manufacturer recall data; Asset Management Specification projects; Commercial claim process improvements; Garnering resources and establishing work flow for warranty recovery efforts; Claim input efforts for high volume repetitive claims; and/or other short term special reporting requests for Ryder operations, accounting and financial planning
- Safety Campaign processes: Manage the process of creating new campaign notifications, loading affected units to the system and clearing units from the campaign as proper repairs are completed. Escalate notification of aged campaigns to the Ryder Field organization. Reconcile Ryder campaign completion status with OE supplier site completion status and validate all requisite claims have been filed
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Ability to lead/manage othersMust lead group with various skill sets to accomplish broad range of accounting, forecasting and operational requirements
- Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignmentsMultiple accounting, forecasting and operations management assignments and tasks
- Ability to prioritize, structure and schedule tasks to maximize effort and meet deadlinesClaim submission, additional information and commercial claim activities all have deadlines requiring prioritization and scheduling to accomplish
- Ability to work with others to obtain resultsMust work closely with other members of Warranty team and certain members of HQ team
- Strong verbal communication and listening skillsCommunications required for internal/external customers, and manufacturer/supplier partners
- Ability to listen, write, and speak effectively Inform, explain, and give instructions
- Understand computer hardware and software, especially word processing, spreadsheets, and emailExtensive use of spreadsheets and mainframe computer systems
- Ability to take charge and manage co-workersProject management skills required for Commercial Claim process, large fleet unit # & Specification requests, and special projects
- Ability to analyze and interpret financial dataUtilize data to forecast results and analyze trends
- Proficient in using MS Office applications, Internet Explorer, Microsoft Project, Visio, and Access advanced required
- Knowledge of project management techniques (cross-functional experience) intermediate required
- Intermediate computer skills intermediate required
- Intermediate computer skillsTechnical understanding of vehicle systems and related components intermediate required
Qualifications
- Associate's degree preferred Business Administration, Accounting, Business Management or related field
- H.S. diploma/GED required
- Five (5) years or more Management and Supervision experience required
- Two (2) years or more Fleet, dealer, or OEM vehicle maintenance experience required
- Proficient in using MS Office applications, Internet Explorer, Microsoft Project, Visio, and Access advanced required
- Knowledge of project management techniques (cross-functional experience) intermediate required
- Intermediate computer skills intermediate required
- Intermediate computer skillsTechnical understanding of vehicle systems and related components intermediate required
Travel
1-10%
DOT Regulated
None
Job Category: Accounting
Compensation Information :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidates relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type :
Salaried
Minimum Pay Range:
65000
Maximum Pay Range:
75000
Benefits Information:
For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .
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