Associate Tech Support Analyst - Cuyahoga Falls, OH

Optum • Permanent • Ohio, United States • 1d ago

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum Care Midwest is searching for anAssociate Tech Support Analyst. This will primarily be an onsite role, serving the clinical and administrative locations of Unity Health. This position will support and maintain the Information Technology Operations for our care delivery organization, Unity Health Network, in the Northeast Ohio area. The ideal candidate will be detail-oriented and drive service excellence through maintaining multiple, complex technology projects and coordinating them through the change management process. This role will be essential to break/fix work at various healthcare sites in the area as well as performing preventative maintenance to ensure stable operations.

Primary Responsibilities:

Model customer support courtesy across all technology verticals - IT service delivery, operations, business processes, and clinical areas
Document work completed
Participate in disaster recovery and business continuity plans and ensure consistent 24x7 monitoring of critical business applications
Participate in reporting that provides tracking, pattern recognition (common problem categories, resolution techniques), and measures the effectiveness of the problem management process
Participate in RCA (root cause analysis) meetings, completing and documenting assigned action items
Provide feedback to IT leadership to establish and maintain service level objectives for IT operations
Actively participate in disaster recovery planning and rehearsals

Required Qualifications:

High School Diploma/GED (or higher)
3+ years of experience working with Information Technology to include user endpoint devices, printers, and network switches
2+ years of experience utilizing an IT service management (ITSM) tool
Access to reliable transportation and valid US driver's license

Preferred Qualifications:

Associate's Degree in Information Technology, Computer Science or a related field
2+ years of experience working within a patient care environment
CompTIA A+, Network+ certification
Demonstrated understanding of Cisco network switches
Demonstrated understanding of VOIP solutions
Demonstrated understanding of network firewalls

The salary range for this role is $ 28.61 to $ 56.06 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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