Account Director - Enterprise

Omnea Limited • TRAFFIC • London, Not Specified, United Kingdom • 1d ago

Our Mission

The way businesses buy stuff is completely broken. Whether it's SaaS, hardware, or contractors, the average B2B purchase takes over 3 months, requires 50+ emails, and involves multiple different stakeholders (IT, Legal, InfoSec, Finance, etc.). No one likes the way it is and it's slowing businesses down.

Omnea's platform handles the entire purchasing process: giving employees an easy place to make requests (Intake), managing the necessary approvals for the purchase to be made (Approvals Engine), and automating all renewals management & supplier risk assessments. Omnea gives both buyers, and finance & procurement leaders critical visibility into how, when, and why money is being spent.

Given the current market's increased focus on capital efficiency, there has never been a more vital time for businesses to use Omnea and get control of their spend. This is why we're one of the fastest growing Series A B2B businesses in Europe, backed by tier-1 VCs like Accel , First Round , & Point Nine .

Welcome to Spend Control 2.0 - built for tougher times.

What we're looking for

We're looking for our first Account Director to join Omnea's customer team. You'll be excited to own expansion quotas and renewal outcomes for our rapidly scaling customer base, to build a function and to have a massively accelerated career trajectory.

You will own the relationship with our customers throughout the entire customer lifecycle, playing a crucial role in managing our largest and most strategic customers. Your key focus will be to ensure customers get meaningful value from Omnea from the earliest stages & beyond, and through your expertise and the building of deep & long-term relationships with our champions, you will drive renewals, expansion and upsell opportunities.

You'll become a trusted advisor & partner to our customers & stakeholders at all levels (from the procurement managers up to the CFOs) and be the voice of the customer internally, working closely with teams across the business (both technical and commercial) to help ensure we are truly operating with customer-centricity at our core.

As we scale our Customer function, you'll have an outsized impact on the business, working with our most strategic customers and defining our Customer Account Management & Success playbooks from the earliest stages. The future scope of this role will be defined by the person who takes on the challenge and ultimately, it is hoped that this person will become a future leader at Omnea.

What Can You Expect?

You'll do whatever it takes to support & champion our customers in their journey with Omnea. There'll be a constant mix of strategic work (advising customers on company-wide transformation projects, refining our account management playbooks & processes, etc.) and operational work (driving upsell & expansion conversion, managing enterprise onboarding & deployments with your dedicated Solutions & Implementation Lead, etc.). And you'll consistently be building meaningful relationships with customers, becoming their go-to person for all things Omnea.

You'll focus on delivering long-term customer value in every interaction and build lasting relationships through consistent engagement with our customers - from the end users (Procurement/Finance/Ops ICs) through to the senior management of the companies (CFOs/CIOs/COOs) - resulting in deep trust, strong champions and reference points for all future customers.
You'll be a trusted & strategic advisor to our customers, ensuring they are successful by partnering with key champions & executive sponsors to develop & execute a mutually agreed-upon success plan covering their entire lifecycle.
You'll own the retention and churn outcomes:
- You'll proactively drive towards renewal conversations and identify & close opportunities for multi-year contract extensions.
- You'll lead efforts to mitigate customer concerns, reduce churn, and enhance overall customer satisfaction and retention, focusing on both proactive and reactive strategies.
You'll own Net Revenue Retention targets, identifying & closing expansion opportunities. You'll proactively nurture customer accounts, deepening their understanding of product vision, value proposition and features.
You'll identify advocates and expand our customer community to accelerate our GTM motion. You'll develop and implement proactive initiatives to increase customer adoption and engagement.
You'll form a pod with a Solutions & Implementation Lead to ensure you are well supported in expanding the accounts.
You'll partner with teams across the company - Product, Marketing, Sales - to integrate and align our retention & expansion strategies, translating customer insights into actionable feedback.

About You

TL;DR: you're ambitious & hard-working, and you're as comfortable handling technical product demos as you are communicating to Execs about the success of a project. You make up for any potential lack of experience with hunger and a constant growth mindset. You are someone who will succeed at whatever you put your mind to.

You have 5-7 years of experience succeeding in a B2B SaaS commercial role (i.e. you know you can sell! And can manage the longer-term success of customer accounts).
You're entrepreneurial and want to be part of building a business.
You've got a track record of exceptional performance.
You have strong commercial intuition and have the gravitas to sell to senior leadership.
You're an outstanding communicator; verbal, written, and when presenting.
You're intelligent and have the capacity to rapidly understand our product inside and out.
You're outcomes-focused, and balance the ability to think strategically with a heavy bias to action.
You are proactive & crave accountability.
You're able to ruthlessly prioritise, are highly organised and focused on outputs > inputs.
You're ambitious, competitive, and care lots about your career.
You work hard & care lots about your work.
You're just a really good human.

At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec!

A few things to note:

We work Tuesdays, Wednesdays & Thursdays in-person at our offices.
We're commercial, ambitious and we don't pretend otherwise!

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