Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
We are seeking a Mid-Level Information Analyst with a confirmed foundation in KYC and CDD Information Governance. The ideal candidate will possess technical expertise in SQL, Python, Snowflakes, and SAS, leading and analyzing information through diverse techniques. This role requires collaboration with business owners and technical teams to ensure compliance with USAA policies and relevant regulations. Responsibilities include metadata management for transparency, data quality assurance for reliability, retention management for appropriate handling, and data security to protect sensitive information.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.
Relocation assistance is not available for this position.
What you'll do:
- Find opportunities for process improvements across all IMA responsibilities and processes.
- Participates in and possibly lead discussions with cross-functional teams to drive consistency, efficiency and effectiveness of the information management.
- Participates in development of standard processes and tools based on business needs.
- Maintains Information Asset Inventories. Ensures data and assets are classified appropriately.
- Supports delivery of information in accordance with Information Governance standards and data management practices through documentation, teamwork, and execution of defined processes.
- Maintains metadata repository and accurate metadata association.
- Reviews, validates, and records metadata and data quality information.
- Develop process improvements and enhancements to mitigate data quality risks including data quality plan development, implementing data quality rule checks, monitoring data quality results, reports and dashboards, as appropriate.
- Documents and updates data quality corrective action plans.
- Supports compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks.
- Recommends Master and Reference Data processes and procedures to align with Enterprise Policies and Standards.
- Builds and maintains reference data in accordance to defined processes and procedures.
- Leads quality and maintenance of master data as it is crafted.
- Help define and drive implementation of processes and improvements to mitigate data quality risks.
- Supports compliance assessment process by identifying and raising items that may be a risk to the corporation.
- Supports Privacy initiatives through classification, tagging, and analysis of sensitive data.
- Ensures compliance and remediation of sensitive data in accordance to defined policies and processes. Ensures risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor's Degree in Business or Science field is required; OR 4 years of related data and analytics or technical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 4 years of experience in an information management practice, business application function, or data delivery; OR If Advanced degree in a Business or Science subject area, 2 years of experience in data and analytics, technical, or business relevant function
- Basic working experience following data management practices and theories and using tools to implement data management to address data management risks and concerns.
- Intermediate Working SQL knowledge including SQL-based languages.
- Ability to build business knowledge through significant partnerships at the individual contributor and leadership levels.
- Demonstrates skills in understanding and correcting data discrepancies, identifying data anomalies, and root cause analysis.
- Deliver presentations to all levels of management.
What sets you apart:
- Two or more years of Know Your Customer and Customer Due Diligence experience in Information Technology
- Technical background working with; SQL, Python, SAS, Snowflakes
- Strong writing and interpersonal skills tailored specifically to the Information Management space, with the ability to articulate intricate data concepts clearly
- Excels in leading task autonomously, demonstrating an ability to seek direction when needed; organized and able to meet deadlines.
- Communicate technical concepts to non-technical audiences.
Compensation range: The salary range for this position is: $103,450 - $197,730.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
