OSS Engineer

Syntax Consultancy Ltd • TRAFFIC • Berkshire, Newbury, United Kingdom • £300,000 - £350,300 / day • 2w ago

OSS Engineer
3 Month Contract
Hybrid + Occasional UK Travel
£350/day (Outside IR35)

Operations Systems Support Engineer (OSS Engineer) needed for a 3 Month Rolling Contract. Start ASAP in June 2025.

Active SC Security Clearance preferred. The client may also consider strong candidates who are eligible to undergo the full SC Clearance vetting process.

A chance to work with a global IT Consultancy for a Telecoms end client on a large-scale Data Centre network build programme.

Hybrid Working - the vast majority of work is expected to be remote WFH. However, there may be occasional travel to customer sites including: Corsham, Farnborough, Wokingham + Warwick.

Key skills, experience + tasks will include:

OSS Engineer will work as an integral part of the OSS Operations Team, to improve services + ensure various parties are kept informed.
Supporting the implementation + transition of Network Infrastructure into Early Life Support (including Data Centre network builds).
Owning support of OSS applications, resolving / managing OSS estate fault tickets, application administration, MACDs, and escalating to 4th line support where necessary.
Using StableNet SNMP Network Service Management system to on-board new devices including: device discovery, configuring monitoring datapoints, alerts, reports, fault management + defect remediation.
Working closely with other IT teams to develop standard fixes for 1st line support, and reducing ticket volumes for 2nd line IT support teams.
Improving the quality and reliability of OSS services, including reducing fault ticket volumes, impact, and mean time to repair (MTTR).
Working with the development team to make recommendations for IT systems improvements.
Managing of IT licence compliance, IT system security, patching, and capacity management to comply with agreed standards.

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