Head of Service

Huntress • TRAFFIC • Essex, Chelmsford, United Kingdom • £40,000 - £45,000 / day • 1w ago

We are recruiting for a Head of Service to join an established company based in Chelmsford on a Fixed Term Contract for 6 Months. The hours are Monday to Friday, 9am-5pm with 30-minute lunch and paying a salary between 40k- 43k Per Annum (DOE), as well as offering hybrid working. The client cannot guarantee parking for the duration of the 6m FTC, but can accommodate at least one day a week if they were local and on a hybrid basis.

Duties will include but not be limited to:

Responsible for strategic planning and developing service strategies in line with the business goals and objectives
Providing leadership and support to the team, overseeing the daily operations to ensure efficiency
Supporting the Manager with recruiting and training new members of the team
Monitoring KPIs and suggesting actions to meet targets when required
Completing performance reviews and providing coaching to colleagues
Providing updates to the Operations Director on business performance, issues and successes
Ensuring payroll processes are managed within contracts and overseeing company budgets to ensure cost-effective use of resources
Maintaining strong relationships with clients and stakeholders
Developing policies and standards for customer service and identifying opportunities for improvements and implement best practices to enhance service delivery
Handling customer complaints in a professional and timely manner
Uploading customer documentation and ensuring accurate and up-to-date records
Keeping updated on industry trends and advancements in service management

As you will be responsible for leading and managing the company's Support Service, you must have strong leadership and interpersonal skills. You must also have experience of payroll management, including in-depth knowledge of payroll operations, compliance requirements and best practices.

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Agency in relation to this role.

Related Jobs

Assistant Technical Manager

Vistry Group PLC • TRAFFIC • Essex, Brentwood, United Kingdom • 1d ago

Role overview ID: Entity: Vistry Services Region: Vistry Services Department: Technical Contract Type: Permanent - Full Time Job Location: Brentwood Date Posted: 03.07.2025 We have an exciting new opportunity for an Assi...

1d ago

Apply

Technical Service Support - 6 Months FTC

LGBT Great • TRAFFIC • Essex, Chelmsford, United Kingdom • 1d ago

Technical Service Support Do you want to support delivery of service improvement for Aon's Clients and Carriers? Can you work collaboratively with outsourced providers and internal partners to improve end to end service?...

1d ago

Apply

Senior Applications Developer (Interim)

Infotec • TRAFFIC • Essex, Chelmsford, United Kingdom • 4d ago

Developer

Jobs Senior Applications Developer Apply Now Salary Up to £500 per day Expires 08/07/2025 Location England, Essex, Chelmsford Job Type Interim Senior Applications Developer Contract: 4 Months, Temporary Working Hours: Fu...

4d ago

Apply

HR Advisor

Darwin Recruitment • Contract • Billericay Essex • 4d ago

We’re Hiring: HR Advisor | Full-Time | On-site (Billericay, Essex) Location: Billericay (On site) Address: Darwin Recruitment, Cumberland House, High Street, Billericay Hours: Mon-Thu 8:30-17:30 | Fri 8:30-17:00 Start Da...

4d ago

Apply

Senior Applications Developer - AR

Carrington Blake Recruitment • TRAFFIC • Essex, Chelmsford, United Kingdom • 6d ago

Developer

Senior Applications Developer Contract: 4 Months, Temporary Working Hours: Full-Time Salary: £384.14 PAYE / £500.00 Umbrella, daily rate Closing Date: Monday 7th July 2025 Working Arrangements: Hybrid Location: Chelmsfor...

6d ago

Apply

Senior Applications Developer

Tenth Revolution Group • TRAFFIC • Essex, Chelmsford, United Kingdom • £350 - £400 / day • 1w ago

Developer

This role will lead, monitor, optimise and continuously improve the delivery of software components so that a Council can provide simple user experiences and achieve better outcomes for people and businesses. They will b...

1w ago

Apply

Junior Commercial Account Handler

The Recruiter Ltd • TRAFFIC • Essex, Brentwood, United Kingdom • 2w ago

Junior Commercial Account Handler Salary: Not specified Location: Brentwood, Essex Job Type: Permanent Ref: SJP230828 Junior Commercial Account Handler Our client seeks a motivated, intelligent individual with some (6 mo...

2w ago

Apply

Graduate Sales & Business Management Trainee

Bridgewater Resources UK • TRAFFIC • Essex, Chelmsford, United Kingdom • £30,000 - £33,500 / day • 2w ago

Are you a recent graduate with a passion for business and the drive to succeed? The UK's largest supplier of electrical equipment to business and trade customers is offering an exciting opportunity to join their comprehe...

2w ago

Apply

Finance Business Partner

Harper Recruitment • TRAFFIC • Essex, Braintree, United Kingdom • £25 - £46 / day • 3w ago

Finance Business Partner dependant on experience Braintree, Essex Contract: Temporary 6 months Full-time hours Start Date: Immediate You will deliver high quality financial advice and support to services and the corporat...

3w ago

Apply

Full Stack Engineer (Python/React)

Harvey Nash UK • Brentwood, Essex • 3w ago

Engineer

Full Stack Engineer (Python/React) Location: Hybrid, London Contract Type: 5 days a week, full-time Start Date: ASAP We're looking for a skilled Software Engineer to support a secure platform used for large-scale data pr...

3w ago

Apply