Pensions Specialist

Alexander Mae HR • TRAFFIC • Somerset, Bristol, United Kingdom • £45,000 - £50,000 / day • 1w ago

We're excited to be recruiting for a new Pensions Specialist role with one of the UK's leading wealth management organisations, based in either their Bristol or Cirencester offices. This hybrid opportunity offers a brilliant blend of technical challenge, stakeholder interaction, and career development.

About the Role:

Joining a supportive team of around 15 people and reporting to the Helpline Support Manager, you'll provide technical pensions advice and guidance to internal stakeholders via Live Chat, email, and phone-supporting queries around the advice framework and delivering excellent service within agreed service levels.

You'll also support continuous improvement and knowledge sharing across the business by:

Resolving technical and advice queries quickly and accurately
Leading improvements to tools and systems that help colleagues work more efficiently
Delivering tailored presentations to new and existing stakeholders
Providing in-depth support on complex queries via a dedicated consultation service
Acting as a subject matter expert on internal projects
Contributing to training delivery and drafting technical content

About You:

We're looking for someone with strong pensions expertise and excellent communication skills. Ideally, you'll be:

Level 4 Diploma qualified (with a willingness to work towards Level 6)
Experienced in applying financial planning knowledge in a practical setting
Confident handling technical queries and explaining complex concepts clearly
Skilled in analysing queries and tailoring responses appropriately
A team player, confident leading training and sharing best practices

Knowledge of financial services products and advice frameworks would be beneficial.

What's in it for You?

This company offers an outstanding benefits package, including:

Competitive salary
Up to 25% annual bonus
10% non-contributory pension (rising with service), with additional matching
10x life assurance, PHI, and critical illness cover
Private medical & dental insurance
28 days' holiday + bank holidays, with the option to buy more
6 months' fully paid maternity/paternity leave
Free on-site parking
Ongoing professional development and hybrid working flexibility

Hours: Monday-Friday, 9am-5pmLocation: Bristol or Cirencester (2 days per week in the office)

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