Desktop Support Engineer

CPS Group (UK) Limited • TRAFFIC • Warrington, Woolston, United Kingdom • £200 - £255 / day • 2d ago

Desktop Support Engineer

Role: Desktop Support Engineer
Specialism(s): Windows 11, Device Rollout, User Support, Intune, Autopilot, First Line Support, Troubleshooting, Active Directory, Exchange, Office365
Type: Contract, Inside IR35
Location: Warrington (hybrid w/some travel to other sites required)
Duration: 3 Months (Initial Duration - extensions applicable)
Start Date: ASAP / Urgent
Pay Rate: 200 - 255 per day

Desktop Support Engineer

CPS Group UK are delighted to be working with a leading organisation to appoint a seasoned Desktop Support Engineer for an initial 3-month contract, with possibility of further extension per project needs. The Desktop Support Engineer will play a key role in a device rollout project, whilst also assisting BAU users, taking calls and handling support tickets and escalating technical issues where required.

The Desktop Support Engineer must possess excellent soft/user-facing support skills and have experience in both an IT support environment and supporting device rollout projects.

The Desktop Support Engineer will be required to work at the Warrington HQ 3 days per week and must be flexible to travel required to other customer sites as required (possibly staying overnight locally if needed).

Candidates must be able to pass a BPSS/DBS check and have a full-clean UK driving license

Role Requirements

Provide exceptional IT Support for both BAU and Windows 11 device rollout project initiatives
Managing in-bound support calls and requests via the ticketing system
Escalate support issues where required
Supporting the onboarding/offboarding process with new devices for the user population
Provide desktop support to other UK sites as required
Provide support for Office365, Exchange, Active Directory and core infrastructure

Required Skills & Experience

Demonstrable experience in a 1st / 2nd Line Support environment
Adept at providing user-facing support in a Windows environment
Exceptional communication and user-facing support skills
Experience supporting VIP/C-Suite staff
Experience with technologies including Windows 11, Active Directory, Exchange, Office365
Demonstrable experience supporting device rollouts and provisioning of new devices to client specifications
Locally based, with flexibility to both work hybrid and travel as requested
Possess full, clean UK Driving License and own vehicle

For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed)

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)

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