Sales and Customer Support Representative
Location: Sefton (Liverpool)
Salary: £28,000 (rising to £30,000 after 6-month probation)
Hours: Mon Thurs 8:30am 5:00pm Fri 8:30am 4:30pm
Are you ready to build a career in sales but want to start in a role that gives you a deep understanding of the customer journey? This opportunity is perfect for someone who s confident on the phone, thrives in a busy team, and is looking to grow into a full sales position.
My client a successful and growing manufacturing business, is looking for a passionate and proactive Sales & Customer Support Representative to be the heartbeat between their customers and internal teams. You ll gain hands-on experience, build relationships, generate leads and over time have the opportunity tp develop into a fully-fledged member of the external sales team.
What you ll be doing
- Build relationships with existing customers and generate new leads
- Support the sales team with warm and cold calling, email campaigns and follow-ups
- Monitor website activity and identify opportunities using tracking software
- Coordinate customer orders from quote through to delivery
- Collaborate with teams across planning, production, and logistics
- Resolve queries and complaints quickly and professionally
- Track performance and create reports using Excel, Microsoft Dynamics CRM and Power BI
- Attend sales meetings and contribute ideas
Progression path
This isn t just another admin-heavy support role it s your gateway into a commercial sales career.
If you ve got the drive, the support will be given for you to grow. You ll:
- Gain first-hand experience of the full customer journey
- Get involved in new business development and account management
- Shadow experienced salespeople and join customer visits
- Receive ongoing coaching and development
- Progress into a full sales role, with your own territory or accounts
About you
- Manufacturing or Engineering background
- Confident, professional and customer-focused
- Excellent phone manner and communication skills
- Highly organised with good attention to detail
- Comfortable handling multiple tasks and shifting priorities
- Proficient in Microsoft Office and CRM
- Motivated, with a strong desire to progress into a sales career
Experience in manufacturing, packaging or B2B sales support is desirable but not essential attitude and ambition matter more.
What s in it for you
- Salary: £28,000 rising to £30,000 after probation
- Bonus scheme: £100 per converted lead + annual performance bonus
- Holidays: 20 days rising to 26 with length of service
- Death in service cover (after 6 months)
- Pension scheme with company contributions
- Employee Assistance Programme
- Training and development budget for your progression
- Support with flexible working requests
- Company social events
- Free parking, PPE and refreshment facilities
If this sounds like you or you have any questions then reach out to me on the details below or click apply today.
To Contact Directly:
Zoe Murray
Senior Executive Consultant
Phone: (phone number removed)
Email: (url removed)
