Operations Clerk (Remote)

Corps Team • Remote (US) • 1d ago

Our client, a water technology provider, is seeking an Operations Clerk for a 12+ month contract opportunity. This role is fully remote.

Job Responsibilities:
This role supports the Pricing Agreement (PA) Renewal Specialist Role by acting as an individual contributor responsible for executing tasks within Pricing Agreement Management to ensure performance goals are met.

Role Responsibilities

Perform non-routine tasks related to PA Renewals.
Document tasks into clear process flows.
Assist in the development of training materials.
Collaborate effectively with customers, internal teams, and branch staff.
Demonstrate urgency and efficiency in completing tasks.
Execute tasks aligned with established performance metrics.
Annual Renewal Management: Quote annual renewal pricing to customers and follow up consistently to confirm the status of their purchase orders, similar to resolving payment issues in collections.
Customer Outreach: Proactively make calls and independently follow up with customers regarding their purchase orders.
Territory Oversight: Potentially manage their own renewal territory.
Customer Issue Resolution: Address and resolve customer inquiries or issues promptly and professionally.

Qualifications:

Proven administrative and customer service experience, with a focus on follow-up and issue resolution.
Confidence and independence in making follow-up calls to customers.
Ability to work effectively in both office and remote settings.
Detail-oriented with excellent organizational skills.
Tech-savvy, with strong proficiency in Microsoft Office tools.
Communication: Exhibit strong verbal and written communication skills, maintaining professionalism in all interactions.
SAP Knowledge: SAP experience is a plus but not required. Training will be provided - SAP test will be taken after training provided

Experience & Education

Required: High school diploma.
Preferred: Bachelor’s degree.
Proven ability in comparable roles.
2 to 5 years of experience in Order-to-Cash (OtC) processes.

Pay Rate- $23.00/hour

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