IT/IS Operational Support – Contract – Sunderland – Shift-based
We are looking for an IT/IS Operational Support Engineer to work for our client who is a global leader in advanced manufacturing. This role will support a wide range of critical and real-time systems used in operational and production environments. You’ll be a vital part of the Service Delivery team, helping to ensure seamless operations and minimal disruption to business users.
The Role:
Working a rotational shift pattern (Days, Lates, Nights), you will provide 1st and 2nd line support for shop floor applications and infrastructure, including incident response and system maintenance across multiple platforms.
Responsibilities:
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Act as the first and second point of contact for support of shop floor applications and infrastructure.
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Coordinate with local business teams to manage application upgrades and fixes.
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Provide support for bespoke .NET applications (VB/C#), web, and Java-based applications.
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Diagnose SQL database connectivity issues.
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Support SAN/NAS storage solutions and server virtualisation technologies (VMWare/VSphere).
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Maintain Windows Update Services (WSUS).
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Manage antivirus infrastructure (client/server).
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Handle on-site server and client backup solutions.
Shift Pattern:
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Days: 06:30 – 15:00
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Lates: 15:00 – 23:00
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Nights: 23:00 – 06:30
Key Skills Required:
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Experience with 1st/2nd line IT support
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Exposure to virtualisation and storage technologies
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Knowledge of WSUS, antivirus infrastructure, and backup systems
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Strong troubleshooting and communication skills
