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Client Services Specialist

Addison Group • Contract • Remote (The Colony, Texas, United States) • 1w ago

Job Title: Client Services Specialist (Contract – Remote)

Location (city, state): Remote – Must reside in Dallas/Fort Worth, TX

Industry: Environmental Services

Pay: $18-19/ hour (contract position)

About Our Client:

Addison Group is working with a well-established organization that provides environmental solutions across the U.S. We are supporting them in hiring a Client Services Specialist for a contract position covering a leave of absence. This is a fully remote opportunity designed for a detail-oriented, service-driven individual who thrives in a fast-paced, client-focused environment.

Job Description:

The Client Services Specialist will serve as the primary point of contact for a group of assigned clients, assisting with service requests, resolving issues, and maintaining high standards of customer satisfaction. This role requires strong communication skills, the ability to multitask, and proficiency with basic office software.

Key Responsibilities:

Serve as day-to-day contact for a portfolio of client accounts
Manage and resolve incoming service tickets and client issues
Communicate with both clients and vendors to coordinate services
Support overflow calls within the customer service team
Use CRM system to track interactions and update status of requests
Issue and track purchase orders; review pricing and billing information
Perform basic data entry and analysis in Excel
Research issues independently before escalating to leadership
Assist with various administrative tasks and online research
Focus on improving client relationships and satisfaction

Qualifications:

High school diploma or GED required
Minimum typing speed of 35 WPM (test will be administered)
Basic Microsoft Office skills (Excel, Outlook, Word)
Experience in customer service in a professional environment preferred
Strong written and verbal communication abilities
Ability to work independently with minimal supervision
Organized, detail-oriented, and reliable
Quick to learn new systems and technology
Must have a quiet, distraction-free home workspace with strong internet connection

Additional Details:

Type: Contract (3–6 months, leave coverage)
Start Date: Mid-July
Schedule: Monday–Friday, 7:00 AM–4:00 PM
Work Environment: Remote (Dallas/Fort Worth applicants only)
Requirements: Background check and 1–2 professional references
Benefits: Dental, Vision, Medical, 401(k)

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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