Senior Network Engineer - Network Operations Centre

CAE Technology Services Ltd • TRAFFIC • Hertfordshire, Hemel Hempstead, United Kingdom • 15h ago

We are currently seeking a Senior Network Engineer to join our team. In this role, you will serve as a 3rd line resource within the NOC, responsible for providing technical direction, troubleshooting, and leadership to enhance the customer experience for both CAE's internal and external clients. This will be achieved by:

Support - The NOC Senior Engineer will play a key role in the Problem Management process whilst also being available as an escalation point for CAE's Senior NOC team where required for technical and Major Incident escalation.

Managed Service Delivery - Identifying and implementing opportunities for Continual Service Improvement for key services through effective Problem Management and NOC best practise activities. Reviewing documentation and working with other teams to ensure customer satisfaction.

Training and Skills enablement -A focal point for development across the NOC, pushing new skills and services into the team while acting as mentor using personal development, pushing the team to deliver the strategic requirements of the business.

As a NOC Senior engineer within CAE you will work across the main technologies of our core strategic vendors. Travel to customer sites may be required on an ad hoc basis.

If you're ready to make a real impact in a dynamic, customer-focused environment, apply today and take your networking career to the next level with CAE!

YOUR ROLE AND RESPONSIBILTIES

To ensure timely review and ownership of complex and / or ongoing critical incidents and problems
Reviewing and maintenance of Technical Run Books for solutions and / or customers to enable the rest of the technical teams to provide the service in a consistent manner, updating and training where applicable.
To assist in research and peer review of non-core products that may be required to resolve issues with supported solutions enabling a swifter resolution
Providing a lead role in the identification of the technical root cause of Major Incidents, Problems and development identified as necessary following such events, owning them until full resolution
Leading the NOC for best practise in both Major Incident and Problem Management processes.
Ability to communicate at all levels inside and outside the business in both written and verbal form.
Identifying, developing and implementing opportunities for continual service improvement.
Review of documentation (KBA's / Training / Autotask Integrations) to define best practice and standardisation, updating documentation where appropriate as part of service delivery

REQUIRED TECHNICAL AND PROFESSIONAL EXPERTISE

REQUIRED EXPERIENCE

Cisco Routers and Switching configuration and troubleshooting - Minimum CCNP Certification or suitable industry experience

Cisco Security configuration and troubleshooting - Minimum CCNP Security (or on trackable path) or suitable industry experience

ITIL/Change management or similar process experience.

Fluent in English (written and spoken)

DESIRED EXPERIENCE

Configuration and troubleshooting experience of other Cisco related Security products, specifically ASA, ISE, Firepower and Umbrella

Configuration and troubleshooting of Cisco Data Centre products - Nexus, UCS & FI

Fortinet Security configuration and troubleshooting - Desired minimum FCP Certification or suitable industry experience

QUALIFICATIONS/TRAINING/EXPERIENCED IN:

REQUIRED

CCNP Routing and Switching

CCNP Security

DESIRED

Other CCNP (or higher) discipline/specialisation

ABOUT YOU:

CAE employs people of all backgrounds, ethnicities, abilities and skill sets. We are proud of our diversity, and by embracing it, we have built a workforce worthy and capable of long-term success. Our core values are loving your job, working together and doing it different, qualities we see in all our people.

We are looking for skilled and unique individuals who want to join the CAE family and who can buy in to and live our values, always. We want people with a voice who can help us become the IT provider of choice across the UK.

ABOUT US:

Our goal is to be recognised as the most trusted and valued IT infrastructure solutions provider, chosen by our customers, partners, and everyone in the CAE family. We achieve this through our unique understanding, total commitment, fostering a sense of belonging, continuous improvement, and relentless positive engagement. CAE Technology Services are proud to be an equal opportunities employer.

It is our approach that sets us apart, andour people who make us different.

Points to note on application:

This is a hybrid/remote role, which may require some adhoc travel.

Candidates applying to this role need to live and work in the UK at time of application and not require sponsorship.

We aim to provide a fair and consistent job application process and to not discriminate on grounds of gender, marital status, sexual orientation, race, ethnic origin or disablement.

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