Complaint Officer

Davies Talent Solutions • TRAFFIC • Midlothian, Edinburgh, United Kingdom • 1d ago

Complaint Officer £190 per day 4-Month Contract EdinburghOur client, a UK leader in Pensions and Life Assurance, is looking for a team of dedicated Complaint Officers to join their team in Edinburgh.As a Complaint Handler, you will take ownership of the full end-to-end complaints process, from initial receipt to final resolution, ensuring fair outcomes for customers while adhering to regulatory guidelines.Please note this role will require you to be based within a commutable distance of Edinburgh - You will be based in office 5 days a week through training and accrediation, moving to hybrid after. Key Responsibilities:

Managing the full lifecycle of customer complaints, from inital data gather to final response.
Collaborating with internal teams to gather necessary information and drive complaint resolutions.
Ensuring compliance with regulatory standards by maintaining accurate records and adhering to best practices.
Identifying trends in complaints and providing insights to enhance processes and customer experience.
Delivering excellent customer service at every touchpoint.

About you:

Complaints experience in financial services or wider regulated markets - Pensions or Life Assurance experience is desirable but not essential.
A strong communicator, capable of handling complex and sensitive issues with empathy and professionalism.
A problem-solver with analytical skills and a commitment to delivering fair outcomes.
You are organised and can manage multiple cases, prioritising workloads effectively.
You are within commutable distance to Edinburgh.

What can we offer you?

£190 per day (Inside IR35 via Umbrella)
4-month initial contract
Valuable experience in the Pensions & Investments space
Experience with an industry leader committed to delivering outstanding customer service

If you're ready to take the next step in your career and make a real difference in the financial services industry, apply today.Complaint Officer £190 per day 4-Month Contract Edinburgh

Related Jobs

Site Reliability Engineer

Harvey Nash Plc • APPLICATION • Midlothian, Edinburgh, United Kingdom • £560 / * • 1h ago

Engineer Outside IR35

Site Reliability Engineer - Public Sector - Outside IR35 - Edinburgh (Hybrid) Day Rate - up to £560 (outside IR35) Duration - 6 months Harvey Nash's Client are hiring an experienced SRE, to support and enhance an existin...

1h ago

Apply

Head of Data Services

Alexander Mann Solutions • ATS • Midlothian, Edinburgh, United Kingdom • 5h ago

Data

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) serv...

5h ago

Apply

Full Stack Developer

Rise Technical Recruitment • TRAFFIC • Midlothian, Edinburgh, United Kingdom • £80,000 - £200,000 / * • 1d ago

Developer

Full Stack Developer Edinburgh 80,000 - 100,000 rising to 160,000 to 200,000 after 6 months + Sign on bonus + Annual bonus + Pension + Company Car + Benefits This is an exciting opportunity for an experienced Full Stack...

1d ago

Apply

Blockchain Developer

Rise Technical Recruitment • TRAFFIC • Midlothian, Edinburgh, United Kingdom • £120,000 - £300,000 / * • 1d ago

Developer

Blockchain Developer Edinburgh or Glasgow 120,000 - 150,000 rising to 240,000 to 300,000 after 6 months + Sign-on bonus + Annual bonus + Pension + Pension + Holiday + Benefits This is a rare opportunity for an experience...

1d ago

Apply

Insight Lead, Brand & Reputation

Alexander Mann Solutions - Contingency • TRAFFIC • Midlothian, Edinburgh, United Kingdom • 1d ago

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimis...

1d ago

Apply

ServiceNow Developer

Lorien • APPLICATION • Midlothian, Edinburgh, United Kingdom • 4d ago

Developer

Servicenow Developer Edinburgh (Hybrid) 6 Month Contract Via Umbrella Responsibilities: Candidate to develop and maintain logic in ServiceNow relating to either service catalogue or CMDB integration enabling our Private...

4d ago

Apply

Finance Business Partner

Harvey Nash Plc • APPLICATION • Midlothian, Edinburgh, United Kingdom • £452 / * • 5d ago

Finance Business Partner| 6 Month Contract | (Inside IR35) | Hybrid (Glasgow) | Starting ASAP Day Rate: £452 Main Duties: To provide professional financial support to business leaders, delivering accurate financial analy...

5d ago

Apply

Technical Delivery Manager (Migration)

Alexander Mann Solutions • ATS • Midlothian, Edinburgh, United Kingdom • 5d ago

Royal London is a Financial Services company with a difference. As the UK's largest mutual life, pensions and investment company, we're owned by our members and work for their benefit, not for shareholder profits. We've...

5d ago

Apply

UX Designer

Cathcart Technology • TRAFFIC • Midlothian, Edinburgh, United Kingdom • £375 - £400 / * • 5d ago

UX Designer UX Designer is required by our client in Edinburgh for an initial 12 month contract position. We are looking for Designers with excellent UX and User Research skills, so you must have a wealth of knowledge in...

5d ago

Apply

Tech Recruiter

Pontoon • TRAFFIC • Midlothian, Edinburgh, United Kingdom • 5d ago

Tech Recruiter Duration: 6 Months Location: Edinburgh (3 days a week on site) As a Tech & Data Recruiter, you'll be at the forefront of attracting and hiring the brightest minds in technology. Your expertise will gui...

5d ago

Apply