Coulee Bank is seeking an energetic, positive, subject matter expert to provide training to our loan operations department as a Loan Operations Specialist. The ideal candidate will possess a strong commercial background and help contribute to the profitability and growth of Coulee Bank by providing high quality loan documentation and operational support. May be asked to serve as a subject matter expert or provide support to the loan operations department on behalf of the Loan Operations Manager.
The ideal candidate will report out of any of the following locations: Minnesota: Minnetonka or St. Paul OR Wisconsin: La Crosse or Onalaska. IMPORTANT: Must be able to commute to local office weekly, this is not a fully remote position.
Why Work for Coulee Bank?
Coulee Bank is a family owned community bank with a long-standing tradition of excellent service with strong roots within the communities we serve. Our mission is simple: Doing the Right Thing for Our Clients & Colleagues.
- Generous Compensation and Benefits Package
- 10 paid holidays a year
- 401K Match
- Profit Sharing
- $300 Health and Wellness Reimbursement
- $100 Coulee Clothing Attire
- Tuition Reimbursement
- Paid Volunteer Time
Build a career in the financial industry with pathways for advancements.
We recognize that our success is based on the quality and dedication of our team members. That's why we will continually invest in your growth by providing ongoing training and professional development opportunities that deepen your skills and optimize your expertise in the financial industry.
A Day in the Life of a Loan Operations Specialist (Strong Commercial focus):
- Pulls Credit Bureau reports, flood determinations, and conducts necessary searches and research prior to loan closing.
- When required, order appraisal, title work, works with Loan Operations Specialist to prepare closing statements, obtain flood certifications, and facilitate document signing.
- Inputs consumer non-real estate and business loan data into Credit Quest (Loan Underwriting Software) ensuring accuracy and completeness in required fields.
- Upload new and renewed loans, disbursing loan proceeds, and performance of any other required file maintenance on Jack Henry (Core System) accurately and timely.
- Perfect collateral accurately and timely to ensure banks lien position based on instruction outlined in request for loan documents. Set up ticklers to monitor receipt of collateral and financial documents.
- Prepare and index loan files in Synergy (Document Storage System) promptly.
- Verify loan is accurately put on Jack Henry (Core System).
- Prepare and review appropriate loan documentation for respective closing and/or renewals in LaserPro (Loan Documentation Software) accordance with loan policy guidelines and compliant with regulatory requirements.
- Acquire departmental duties as required to maintain adequate workflow.
- Works with team to release bank's interest on paid off loans and sends paid letters to customers.
- May required to review title work for any requirements or issues that need to be addressed.
- Completes internal checklists ensuring compliance with regulations, internal policies and procedures with high detail loan requests.
- Follow all established security and internal control procedures to protect the assets of the Bank and its customers.
- Perform other tasks, functions or other projects as assigned.
General Standards of Performance:
The duties and skills outlined in this job description require performance factors that allow a person to meet or exceed the expectations of the bank in successfully performing the role:
- Consistently demonstrates the bank's core values; Serve, Care, Always Improving, Responsive and Flexible.
- Attention to detail: Demonstrates a high level of accuracy, attention to detail and can review work for errors.
- Maintain an advanced level of knowledge encompassing all systems & process that pertain to the position.
- Maintain proficiency in using all applicable software to this position.
- Participate in training to ensure knowledge of all pertinent procedure and regulatory requirements to perform all aspects of this position in a competent manner.
- Ability to manage and prioritize high volume work independently and in a team-oriented environment with minimal supervision in a fast-paced office.
- Ability to accept, support and implement continuous change.
- Continually improve processes that enhance the customer experience and build scale.
- Self-motivated and eager to take on new challenges.
- High level of organization, analytical and problem-solving abilities in time sensitive situations.
- Ability to apply understanding to carry out instructions furnished in written, oral, or diagram form.
- High level of integrity and confidentiality required.
- Build solid working relationships with team members, acting as a resource for others.
Qualifications:
- Bachelor's Degree (B.A.) from a four-year college or university; two-three years related experience and/or training; or an equivalent combination of education and experience.
- Prior banking experience with knowledge of applicable banking regulations or policies; The BSA, Regulation Z, RESPA, HMDA, Fair Lending preferred.
- Prior experience in commercial loan documentation is preferred.
- Prior knowledge of Jack Henry Silverlake, CreditQuest and LaserPro is preferred.
- Proficient in the use of Microsoft products (Outlook, Teams, Word, Excel, etc.).
- Excellent verbal and written communication skills, and ability to effectively present information and respond to questions from groups of managers, internal staff and customers.
The likely salary range for this position is $21.00 - $28.00 per hour, this is however, not a guarantee of compensation or salary. Salary will be determined based on experience and could fall outside of this range.
This position description does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this position description. The employer has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, without notice.
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