Social Media Lead

The Planet Group • Los Angeles, CA, US • 4d ago

Social Media Lead

Location: Remote
Duration: 6 months
Pay: up to $54.80/hr, DOE

The Planet Group's well-known hospitality client is looking for aSocial Media Lead. The role will be 40 hours a week and located in Los Angeles, CA on a 6-month contract.

Social Media Lead Responsibilities

In-the-know of daily emerging issues across all social media channels
Assist with reporting and data collection: Quarterly reports, Work with Social Listening, deep dives, performance insights and quality
Evaluate the need for response strategies, communicating when necessary with leadership and POCs for alignment
Assess and measure campaign/project effectiveness
Regional Team management: Coaches team, delivers feedback, ensures high-level of performance
Initiate improvements to workflows, metrics, day-to-day processes
Stakeholder relations across CS and Comms: Ability to work cross functionally on Comms initiatives involving Community Support and Trust Operations, Policy, Regulatory, Corporate and Crisis Management, Product, 21C
Create and deliver trainings/new process materials: Develop playbooks and guidance on best practice for social media rapid response
Support and drive initiatives/projects with regional/global impact
Draft/Approve copy and publish content across different channels
Assist with Lead’s duties while Lead is out of office and as needed

Social Media Lead Qualifications

Experience in relevant fields such as communications, customer service, strategy and project management
Leadership skills with proven track record in delivering impact in a regional team in a fast-paced environment
Excellent communication and interpersonal skills, both written and oral, with the ability to influence up, down, and across the organization
Strong business acumen, including problem-solving, analytical and critical thinking skills.
Experience leading new projects and initiatives from ideation to execution
Highly organized with the ability to track numerous projects and tasks
Confident and comfortable when working with members at various levels across multiple stakeholders and functions
Skilled at working with data tools to pull data/insights to build out reports and deep dives
Able to produce quality work within tight deadlines and adjust quickly to changes in priorities
Ability to work weekend days and public holidays required, as well as evening shifts when needed. Please note that this role may require you to work Sunday to Thursday OR Tuesday to Saturday for 9 hours per day (including a 1 hour break) anywhere between 7am to 8pm (in your local timezone). Your schedule can change to meet business needs and, where possible, we will take your availability into consideration.

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