Come join our team. Our client is looking for a Customer Care Specialist for a 12-month contract in Cherryville, NC 28021.
Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.
Contract Duration: 12 Months
Required Skills & Experience
- High School diploma or equivalent
- Minimum of one year of experience working as a Vendor Relations clerk with performance at a commendable level. Working knowledge of commercial insurance, preferred.
- Ability to perform work accurately and thoroughly.
- Ability to actively attend to, convey, and understand the comments and questions of others.
- Ability to work with others to find solutions.
- Ability to communicate with economy and clarity, actively engaging the conversation in order to clearly understand others’ messages and intent, and receive and process feedback.
- Ability to write concise, clear letters, reports, articles, or e-mails, including proofing and editing.
- Desire to serve both external and internal customers by focusing effort on meeting the clients’ needs, understanding their concerns, and seeking to build trust.
- Ability to be structured and methodical in working skills. - Pays meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
- Ability to develop and maintain relationships with others.
- Ability to motivate and guide others to ensure performance in accordance with clear expectations and goals.
- Ability to reach outcomes that gain the support and acceptance of all parties.
- Possessing the trait of being organized or following a systematic method of performing a task.
- Ability to find a solution for or to deal proactively with work-related problems.
- Ability to prioritize and utilize the available time to organize and complete work within given deadlines.
What You Will Be Doing
Daily Responsibilities
- Interacts by phone, email, or fax with vendors nationwide to request valid insurance certificates.
- Request renewal insurance certificates from vendors with expired certificates.
- Provide vendors information in response to inquiries and issues.
- Maintain certificates in an electronic file to meet vendor insurance compliance requirements.
- Enter data and prepare reports as needed.
- Assist with overflow calls for the company.
- Assist during peak times with Roadside follow-up calls.
- Handles specific special duties assigned to assigned accounts.
- Assist other department staff members with information for the vendors.
- Other duties and projects, as assigned.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
