Description: Position: Retail Sales Advisor Location: Gulf City Employment Type: Contract / Full-time (renewable) Salary: TTD$4000.00 SUMMARY: An energetic, driven and ambitious individual who enjoys dealing with people on a daily basis will fill this role. A Retail Sales Advisor will find creative and honest ways to meet and exceed sales targets daily, keen about learning new techniques and enjoys working in a fast paced environment where products are dynamic, people are unpredictable. JOB FUNCTIONS & RESPONSIBILITIES Be the “face” of the branch and the company. Demonstrate warmth, care and willingness to assist. Receives monthly customer payments (cash, cheques and credit cards) and enters them on the system as per the Company's policy. Responsible for proper and accurate closing of the cashier’s system, receipts and cash drawer at the end of every business day. This includes ensuring that all cash drawers are balanced and closed properly at the end of the business day, including accounting for all paperwork, cheques, cash and receipts. Ensures that all overages and shortages are reported according to company policy. Report end of shift cash balances using prescribed tools and processes. Ensure all necessary reports are completed in a timely manner. Ensure ALL customers who enter are greeted with a genuine smile or physical acknowledgment, even if you are talking to another customer. Use the company's retail sales cycle to thoroughly explore customers’ needs and help them buy. Be actively engaging on the shop floor to interact with customers who are seeking help to buy. Upsell at every opportunity to achieve and exceed revenue targets. Attend and participate in all related training. Ensure sales inventory is stored safely. Assist customers who are experiencing faults with their products and services, and prepare journal vouchers relating to payments or credit for service-related problems. Assist customers with bill queries, account setup, and other service activations. .Proactively seek out customers who need assistance to attentively respond to their concerns. Make recommendations that will address the customer’s concern and mitigate future service interruptions. Explain and educate customers on policies e.g. Return Policies, Service Level Agreements, and Terms & Conditions. Must be able to work a flexible schedule, including Saturday coverage and overtime if necessary. Performs any other duties related to job functions Qualifications: Five (5) CXC passes, Math and English included One (1) year of experience in a customer-focused role
