IT Helpdesk Analyst
3 Months initial contract
Dagenham - On site full time (Working shift rotations - (Apply online only), (Apply online only) and (Apply online only).)
190.43 per day (Inside IR35)
The IT Team is responsible for:
- Providing the manufacturing facility with operational support for all IT applications and infrastructure across the plant.
- Delivering specific IT projects within the plant (e.g., new applications, infrastructure, hardware).
- Supporting the IT component of new model launches.
- Acting as a single point of contact for all plant IT issues and coordinating with Central IT.
- Ensuring adherence to IT policy throughout the plant.
Responsibilities
First-Level Help Desk Support:
- Responding to phone calls to the Help Desk.
- Performing Silas administrative tasks (e.g., password resets, account setup).
- Handling general administrative IT tasks (e.g., modifying access levels).
- Resolving software issues (remotely where possible).
- Resolving hardware issues.
- Logging hardware errors in accordance with existing maintenance contracts.
- Installing application software on client machines.
Daily Operational Tasks:
- Conducting start-of-shift system checks.
- Running backup services and managing tape storage.
- Carrying out departmental maintenance and standards actions.
- Assisting in creating, updating, and reviewing Single Point Lessons (SPLs).
- Testing network and telephone sockets and verifying data transfer equipment.
- Following local and corporate Change Control procedures.
- Moving and installing IT hardware.
- Setting up conference facilities as required.
- Maintaining an accurate IT stores inventory.
- Supporting IT Engineers on an ad hoc basis.
- Providing handover communications and reports as needed.
- Escalating emergency issues beyond the plant when necessary.
Candidate Attributes:
- Flexibility: Willingness to work flexibly to meet the demands of the plant.
- Self-Starter: Able to operate independently on certain tasks.
- Customer Focus: Regular interaction with plant-based customers is expected.
- Attention to Detail: Inventory and procedural tasks require precision and the ability to follow detailed, sequenced instructions.
- Continuous Improvement Mindset: Candidates are encouraged to identify and suggest improvements to operational practices and processes.
Disclaimer:
This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
