Service Desk Analyst

Cooper Lomaz Recruitment Ltd • TRAFFIC • Cambridgeshire, Peterborough, United Kingdom • £19.87 / * • 1w ago

Job Title: Service Desk Analyst
Location: Peterborough (Hybrid - office based for initial training)
Contract: 6-month contract (likely to extend)
Rate: £19.87 per hour (Umbrella) - paid weekly
Hours: 37.5 hours per week
Shifts: Late evening / night shifts on rotation: 13:00-21:30 and 15:30-00:00 (including weekend work on a rota)
Start: ASAP

Are you an experienced IT support professional looking for a hands-on role working late shifts? We're recruiting for a Service Desk Analyst to join a busy and growing IT team based in Peterborough. This hybrid role offers a great opportunity to build your technical skills in a fast-paced environment, supporting users internationally.

What You'll Be Doing:

Providing 1st and 2nd line technical support to internal users across various regions
Handling and resolving a wide range of IT issues through the service desk platform
Building, imaging, and deploying desktops as part of project rollouts
Ensuring timely and professional responses to incidents and requests
Supporting both Windows and Google Workspace environments
Following established procedures and escalating issues when needed

What We're Looking For:

Previous experience in a 1st line support or IT service desk environment
Strong knowledge of Windows OS and Google Workspace
Confident communicator with excellent customer service skills
Comfortable working late evening and night shifts, including weekends on a rotation
Experience with hardware builds or desktop support is desirable

This is an excellent opportunity for a motivated Service Desk Analyst who is looking to work with a supportive team in a role that offers both challenge and growth.

Apply now to secure your interview and start date.

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