Improvement Manager Location: Tipping Street, ST16 2DH
Start Date: ASAP
Contract Duration: 6+ Months
Working Hours: Mon Fri, 09 00, 37 Hours per week
Pay Rate: £ 22.65 per day
Job Ref: (phone number removed)
Responsibilities
The role involves strategic development, design, and delivery of major change and transformation programs within Adult and Children's Financial Services (ACFS). Key responsibilities include:
- Leading improvement initiatives from inception through delivery to completion.
- Planning and managing time effectively to meet defined stage gates, taking full accountability for coordinating tasks required to meet objectives.
- Reporting progress to the Programme Manager at pre-set intervals.
- Liaising with a variety of stakeholders throughout improvement activities.
- Communicating and engaging with relevant audiences throughout initiatives.
- Utilizing data-driven improvement methodologies, such as Lean Six Sigma, to identify root causes and propose solutions before commencing change delivery.
- Using data-driven improvement methodologies to evidence initiative success and completion.
Person Specification
The ideal candidate will possess the following qualifications and skills:
- Experience in continuous improvement and process optimization.
- Skills honed in a service delivery setting such as utilities, leisure & tourism, or retail contact center environments.
- Flexibility in approach and style according to stakeholder requirements, underpinned by a rigid methodology and reliable data.
- Confidence in presentation creation and delivery, with the ability to efficiently articulate a story that provides decision-makers with essential information.
- Ability to understand processes accurately and quickly and present them in a format suitable for a range of stakeholders.
- Comfortable working with data and possessing a strong understanding of KPIs and metrics.
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