Job title: CRM Administrator (Salesforce)
Location: Hybrid or remote working - Cornwall-based applicants preferred (whilst we welcome remote applications, being based on Cornwall will be an advantage)
Salary: £30,000-£34,000 FTE
Working pattern: Part-time, 20-25 hours per week across 4-5 days
Contract type: Fixed-term, 6 months, opportunity to extend
Closing date: 28th August 2025 - we reserve the right to close sooner if we receive enough applications
About Cool Earth
We back people to protect the rainforest and fight the climate crisis.
We're a climate charity that partners with Indigenous and local communities across the Amazon, Congo, and Papua New Guinea rainforests. By working in collaboration with these communities we help support their livelihoods, improve health, sanitation and education and provide tech to help monitor their rainforest. Our main programme involves giving direct unconditional cash to rainforest communities so that they can decide how best to use it in order to improve their quality of life. Rainforest communities can only defend their land from illegal loggers and greedy land grabbers when they themselves are resilient and strong. We help them get to that point.
About the role
As CRM Administrator, you will optimise our use of Salesforce CRM to drive efficiency, enhance data integrity, and support the strategic goals of our charity. Reporting initially to the Head of Fundraising & Development and working closely with the Fundraising, Communications and Operations teams, and occasionally a Salesforce consultant, you will be responsible for the day-to-day administration, configuration, and ongoing development of our CRM, providing technical and user support to maximise the platform's value. While your main responsibilities will focus on Salesforce, there may be occasions where you are required to work with other data or reporting tools such as Power BI, GA4 and Looker Studio, depending on organisational needs. This is an exciting opportunity to apply your technical expertise to a mission-driven environment, ensuring our data systems effectively support our impactful work in climate action and enable us to achieve our ambitious long-term goals.
What you'll do
System Administration & Support
- Maintain our Salesforce CRM, continuously improving how it supports fundraising efforts and helps build stronger relationships with donors.
- Manage user accounts, roles, permission sets, profiles, and security settings.
- Provide day-to-day user support, handling support requests, troubleshooting issues and solving problems, escalating to a Salesforce consultant in complex cases.
Data and Integrations
- Manage data imports, remove duplicates and carry out regular audits to ensure data integrity.
- Maintain accurate and up-to-date records, proactively identifying and resolving data inconsistencies.
- Manage Salesforce integrations and ETL tools including Fundraise Up and SkyVia.
- Work with the Finance Team to ensure financial CRM data is accurate, including income reconciliation as required.
Reporting & Analytics
- Create and maintain key Salesforce reports and dashboards for the team.
- Support segmentation and data briefs for the wider teams using Dotdigital or similar platform.
- Generate ad-hoc reports as requested to support development, communications, events, monitoring, evaluation, and data-driven decisions.
- Support the Finance team with quarterly Gift Aid reports.
- Assist with producing reports using other software such as Power BI, GA4 or Looker Studio if required.
Process Improvement
- Configure and customise Salesforce processes, automation, validation rules, and integrations to improve efficiency.
- Identify inefficiencies and relevant opportunities to improve and streamline our Salesforce processes.
- Build briefs for external consultants and work with them on more complex processes.
- Assist with testing and implementing new features, enhancements, and integrations.
- Monitor Salesforce releases and stay up to date with the latest developments.
Training & Documentation
- Provide direct support and training to users, including induction and follow-up sessions, and promote best practices in the use of Salesforce.
- Develop and deliver Salesforce training materials and user guides.
- Maintain technical and functional documentation for all system changes and processes.
Other
- Support CRM-related projects and collaborate with internal teams and external partners as needed.
- Ensure compliance with relevant data protection regulations and organisational policies.
Who you are
- You have 2+ years' experience as a Salesforce Administrator, ideally in a non-profit or purpose-driven organisation.
- You know your way around Salesforce NPSP and its features, and you're comfortable using it to support teams and streamline processes.
- You're actively working towards (or already hold) your Salesforce Administrator certification.
- You have solid experience managing user accounts, roles, permission sets, profiles, and system security settings.
- You're curious, enthusiastic, and engaged in the Salesforce ecosystem, maybe through Trailhead, user groups, or community forums.
- You know how to build clear, useful reports and dashboards that help teams make data-informed decisions.
- You're confident in managing processes and automations, and you understand validation rules and integrations that help the CRM run smoothly.
- You have a sharp eye for detail and take pride in getting things right.
- You enjoy solving problems and can explain technical issues clearly to non-technical colleagues.
- You're a strong communicator and organised project manager who can juggle multiple priorities with ease.
- You enjoy supporting others, improving systems, and making sure the CRM is a genuinely valuable tool for the whole organisation.
- You're fluent in spoken and written English, and highly competent with Google and Microsoft Office tools.
- You have a genuine interest in and commitment to the humanitarian and environmental principles of Cool Earth.
- You're aligned with our values: "smart", "driven", "open", and "locally-led".
It would be great (but not essential) if you also have:
- A Salesforce Administrator certification.
- Some experience with Power BI, GA4 and Looker Studio, or other marketing and data tools.
- Experience working in the charity or non-profit sector, and an understanding of the unique challenges and opportunities that come with it.
- Fluent written and spoken Spanish.
Equal Opportunities
At Cool Earth we are committed to equal opportunity and celebrate the unique backgrounds, identities, and experiences of all applicants and employees. We don't discriminate based on factors like gender, race, age, physical abilities, religion, or sexual orientation. Our application process is designed to be accessible and inclusive, and we value your contributions regardless of these characteristics. Frequently cited statistics show that women and underrepresented groups are more likely to only apply to jobs if they meet 100% of the listed qualifications. We encourage you to apply even if you feel that you do not meet all of the above requirements.
Safeguarding
Cool Earth is committed to keeping the IPLCs we work and engage with safe from any harm that could be caused by coming into contact with our organisation. This includes potential harm arising from the conduct and behaviour of staff, partners, or affiliates of Cool Earth, or the design and implementation of our programmes and activities.
We maintain a strict zero-tolerance approach towards any attitudes, behaviours or actions that put others at risk of harm. Therefore, all offers of employment are subject to satisfactory references and appropriate screening checks as per the Misconduct Disclosure Scheme. For more information see our Job Applicant Privacy Notice .
Benefits
Why work for us?
As well as using your career as a force for good, there are loads of reasons why Cool Earth is a great employer.
- Flexible Working - we work flexible hours with the opportunity to work from home, the office, or even overseas.
- Employee Assistance Programme - 24/7 helpline, counselling services, and self-guided mental health programmes for you and your family.
- Learning & Development - every employee has a £1,000 L&D budget, plus organisation-wide workshops and trainings.
- Time Off - generous and enhanced time off policies for holiday, family/parental leave, sickness and medical.
- Support Good Causes - you can take two extra days off per year to volunteer, and we have a workplace payroll giving scheme for tax-free donations to other charities.
- And more! As a global organisation we have additional benefits and perks which are country-specific.
